Caller Control Window 

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Overview

If the customer requests a session type other than call back only, a Caller Control Window downloads to the customer's desktop. The Caller Control Window provides session progress status, enables the text chat, escorted browsing and HTML forms sharing functions, and allows the customer to end the session.

Illustration of the Caller Control Window

The Caller Control Window is similar in appearance and function to the single-session Agent Control Window, with the exception that the Option drop-down list is replaced by a Send Page button specifically programmed to sync the Agent's browser with the customer's.