Internet sessions 

---

Purpose

The purpose of the following information is to explain the different types of Internet sessions and how an agent processes each type.

Contents

The following topics are discussed:

• Receiving Internet sessions

• Internet voice and chat sessions

• Chat-only sessions

• Request for callback

• Caller-initiated callback process

• Agent-initiated callback

• Callback and collaborate

• HTML forms sharing

• Using Conference

• Using Transfer

• Using Voice Consult

• Using Join Us

   

---

Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001