Customer is unable to launch NetMeeting 

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Description

A customer must have NetMeeting 2.0 or greater to participate in an Internet voice session with an agent. The NetMeeting application is launched on the customer's machine as a helper application associated with the browser.

If the customer is using Internet Explorer, then the helper application is launched automatically. If the customer is using Netscape Navigator, then the customer must identify the helper application to the browser the first time a Voice over IP session is launched.

Important!

NetMeeting works only on a Windows PC.

Action

1. Identify which browser the customer is using.

2. Verify that the customer has installed NetMeeting 2.x or greater. It can be downloaded at no charge from http://www.microsoft.com .

3. If the customer's browser is Netscape Navigator, the customer must identify the helper application to the browser when the �Unknown File Type� dialog box appears:

   • Select the Pick App button.

   • Under Configure External Viewer, enter rundll32.exe msconf.dll,OpenConfLink. The entry field is case-sensitive, so the entry must be typed exactly as shown.

   • Select OK.

4. Verify that the Telephony Application URL references a script that correctly launches the NetMeeting application. The default URL is http://{icm_server_name}/servlet/WT/nmit.

   If you are still unable to launch NetMeeting, verify that it is associated with Netscape by doing the following:

   1. From Netscape's Preferences dialog box, select the Navigator Category if you have Netscape 4.x or the Helpers tab if you have Netscape 3.x.

   2. Click NetMeeting from the list of helper applications, and then select the Edit button.

   3. Select the Application radio button.

   4. Click the Browse button to select the location of the NetMeeting application.

   5. Select OK.