No calls arrive at a new VDN 

Description

A new VDN is added to the system (for example, for a new call type or to direct calls for a specific product), but no calls arrive at that VDN.

Action

  1. Verify by way of the DEFINITY ECS administration that the new VDN has been assigned the same Class of Restriction (COR) as other Internet VDNs.

  2. Verify that the VDN has been administered in the CentreVu Computer Telephony Security Database. See CentreVu Computer Telephony documentation for details.

  3. Use the showdp command on the ITG console to verify that the new VDN has been added to the ITG dial plan. See the Internet Telephony Gateway Technical Reference Issue 2 (555-027-212) document for details on how to add a VDN to the dial plan.

  4. For Internet calls, examine the customer Web page to confirm that the new VDN is specified appropriately as the vdn_ext.

    For message calls, verify that the mailbox is administered with the correct VDN. Using the Snapshot Report, you can determine if messages have been retrieved from that mailbox.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001