Customer Web pages may provide a mechanism, such as radio buttons, to select an access method or preferred language; a form in which the customer can enter such items as name or account number; instructions on accessing the Web-enabled contact center; a table in which a customer can schedule a callback; and other relevant information or controls.

Sample customer Web pages

CentreVu Internet Solutions provides a sample customer Web page (the Call Us Web page) that contains the required parameters and some optional parameters that will allow a customer to contact an agent. You can use the sample customer Web page as it is or you can modify it to meet your specific needs. The remainder of this section includes information about the required and optional parameters for a customer Web page. The sample customer Web page is located in \icm\demos\icc\icc_caller.html.

Additional information about customer Web pages

For more information about customer Web pages and for optional and required customer Web page parameters, see the Web Page Guidelines documentation on your CVuIS ICC Software CD-ROM.