Prepare your contact center for CentreVu Internet Solutions  

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Purpose

This section explains how to prepare your contact center so that you can integrate CentreVu Internet Solutions quickly and effectively.

Audience

This section is intended for installers, system administrators, or any other persons involved in connecting or installing hardware or software for CentreVu Internet Solutions. This includes Avaya's Technical Support organizations.

Contents

The following information is described:

• Customer and agent interface for Internet sessions

• User-to-User Information (UUI)

• Security

• Firewall guidelines

• Design considerations for messaging

References

The following documentation contains information relevant to the connectivity of CentreVu Internet Solutions:

• Internet Telephony Gateway Technical Reference Issue 2 (555-027-212)

• DEFINITY ECS documentation

• CentreVu Computer-Telephony documentation

   

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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001