Where can I get CentreVu Internet Solutions assistance? 

Offer assistance

The Helpline phone number for all Avaya products is 1-800-242-2121. Call this number for help with CentreVu Internet Solutions. The Avaya support Web page is http://www.avaya.com/support. Be prepared to identify the CentreVu Internet Solutions component you are calling about (for example, the messaging software) and to describe the problem. When you receive your trouble ticket number, write it down so you can use it to expedite any future calls on the same subject.

Helpline services, except for consultative services, are available to customers using a product covered by warranty or a valid maintenance contract, during the hours specified in the contract. If you do not have such a warranty or contract, you can still use Helpline services for the appropriate time-and-materials charges.

You may be able to save time by checking Troubleshooting information before you call. Many issues that can arise are easy to handle if you follow the instructions provided in the troubleshooting section.

CentreVu Internet Solutions training considerations

The following two methods of training are available for CentreVu Internet Solutions:

Training course guides

Course guides can be used for self-paced training, in instructor-led classes, and as on-the-job references. The agent course guide provides step-by-step instructions on how to process Internet sessions and messages. The administration course guide provides an overview of how to administer CentreVu Internet Solutions.

Onsite instructor-led training

Onsite instructor-led training includes administration and agent instruction tailored toward meeting the needs of your contact center. You can purchase and schedule onsite instructor-led training as part of the CentreVu Internet Solutions installation process.

Other training available

Training in a classroom, on a CD-ROM, or in video format is available from Avaya's documentation and training development organization, Avaya University, for all aspects of contact center operations. CentreVu Internet Solutions is included as part of standard contact center training.

For more information, contact Avaya University at 1-800-255-8988.

Optional professional services

Avaya provides various professional services offerings to assist with CentreVu Internet Solutions. Avaya has highly trained and experienced personnel and specialized resources ready to work for you. If you are interested in the offers below, or want to inquire about other services, contact 1�800�4NetCare for details. These offers include the following:

Network Integration Services

This offer provides engineering assistance in planning, provisioning, and upgrading CentreVu Internet Solutions.

Call Center Application Integration Services

This offer provides an experienced Avaya Call Center consultant to evaluate a contact center and engineer its optimum configuration.

Contact Center Tune-Ups

This service is provided on an as-needed basis or seasonally, to fine-tune a contact center's configuration and translations based upon available information.

Firewall offers

This offer provides the Avaya Network Consulting Group that can engineer, provision, and maintain a new or existing firewall. They also offer testing of an existing infrastructure to ensure security. Equipped to provision and administer the leading enterprise firewall product offerings, the Network Consulting Group can help ensure that a network provides the access its callers require while protecting valuable internal resources.

Data Networking Equipment and Services

This offer provides the Avaya Advanced Data Networking Group that can engineer and provision industry-leading solutions from Avaya and other industry-leading data equipment providers. Solutions are maintained and monitored by Avaya Professional Services, the oldest and largest network management service in the industry. Avaya's data networking solutions provide solid, highly available infrastructures on which to base business applications.

   


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Avaya Inc.
All rights reserved.
Modified: March 19, 2001