The New Message Display page appears but there is no message content  

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Description

The New Message Display page appears but there is no message content. The Message Display URL parameter located in the Mailbox Administration Web page could have been administered incorrectly.

Action

If you receive the New Message Display page with no message content, do the following:

1. From the Mailbox Administration Web page, ensure that the Message Display URL is administered correctly.

   Result:
   

   All new messages will be correctly displayed to the agent.

2. From the Messages Table in the Microsoft Access database, ensure that the Delivery URL database item is the same as the Message Display URL parameter administered in the Mailbox Administration Web page.

   Result:
   

   All previously received messages will be correctly displayed to the agent.