Agent cannot hear customer during an Internet voice session 

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Description

The agent cannot hear the customer during an Internet voice session; however, the customer can hear the agent. This could be occurring due to incorrect settings for the customer's microphone.

Action

1. Click on the Volume icon in the Status area of your Windows taskbar.

   Result:
   

   The Speaker Volume for Videum dialog box appears.

2. From the Options menu, select the Properties menu item.

3. In the �Adjust Volume for� frame, click on the Recording option button and then select OK.

   Result:
   

   The Wave Input dialog box appears.

4. Click in the Select box for Mic Input Balance and then close the window.