Agent Router cannot connect to the CentreVu Computer-Telephony server  

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Description

The Agent Router process log (arlog.txt) on the C:\Program Files\Avaya\icm directory displays alarms when it is unable to connect with the CentreVu Computer Telephony server. When this connection is not available, agents are not able to log in or out, and customer requests are not routed to agents.

The Agent Router periodically attempts to reconnect with the server.

Action

Verify the CentreVu Computer-Telephony parameters in the Administration Web page, and verify that the ICM server is running with a valid license.