Message privacy 

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Purpose

To ensure message privacy, you must secure the following:

• Message database

• Mailboxes

• Agent Web pages

Secure the message database

Messages in the message storage system are accessible only through Web pages or direct access to the Microsoft SQL-Server database which stores message information. Only agents currently logged in to the messaging software can retrieve messages through the Web pages provided by the messaging software. You need to control direct access to the database through the NT server user restrictions or other standard access control mechanisms in place on your network.

Secure mailboxes

Before messages enter the message storage system, they reside in receiving mailboxes on the POP3-mail server. To protect the security of these mailboxes, use the same measures you use to protect other mailboxes.

Secure agent Web pages

You can restrict access to the agent Web pages to only authenticated clients. By using authentication, only those clients having a valid user name and password are permitted to access the agent Web pages.