Agent login Web pages
Background
The media access types your contact center handles determines the sample Agent Login Web page(s) that you will receive (see What is CentreVu Internet Solutions? for information about media access types).
| Sample real-time Agent Login Web page | Sample messaging Agent Login Web page | |
|---|---|---|
| CentreVu Internet Solution (both Internet sessions and messages) | X | X |
| Internet sessions only | X | |
| Messages only | X |
Which Agent Login Web page should you use?
CentreVu Internet Solutions provides sample login Web pages. You can use one of these sample Web pages or you can create your own using the samples as a starting point. See the Web Page Guidelines documentation on the CVuIS ICC Software CD-ROM for information on customizing the agent login Web page.
After the agent logs in, the administered agent idle page appears. For information about administering an agent idle page, see Important information about the Agent Idle URL parameter.The messaging agent idle page (Message Care Home Page) is the agent idle page that ensures full messaging functionality. The messaging agent idle page is located in: http://{message_care_server}/mcscript/mc_agent.html
Preferred language of agent
CentreVu Internet Solutions provides agent login pages for the languages it supports. The agent selects a preferred language when logging in to the system. Sample multi-session login pages are available at demos/icc/{language_code}/icc_agent.html . Sample single-session login pages are available at demos/icc/{language_code}/icc_sagent.html.
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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