Administer PagePops for messages 

Overview

The PagePop Administration Web page allows administration of the URLs associated with message progress or failure events. These are the Web pages or scripts used whenever a specific event occurs.

Access to PagePop administration

To access the Web page that allows parameter administration for PagePops, do the following:

  1. From the main administration Web page (http://{icm_server_name}/icmadmin ), click on the Administer Parameters for Message Care link.

    A framed interface appears.

  2. From the left frame, click on the English(US) link under the MsgCare heading.

The PagePop Administration Web page for the MsgCare arena appears in the right frame.

PagePop administration interface

An illustration of the PagePop Administration Web page follows:


Parameter description for PagePops

You can administer the following parameters on the PagePop Administration Web page:

Parameter Description
Agent Idle URL

This field must contain the URL of the Web page displayed to an agent who is logged in but not currently active on a message. You must use the agent idle URL (idlepage.asp) provided by the messaging software. See Important information about the Agent Idle URL parameter for more information.
Agent Alerting URL

This field contains the URL of the Web page displayed to an agent when the agent is alerted of a new message. You must use the agent alerting URL (mc_agentalert.asp) provided by the messaging software.

Out Of Service URL

This field must contain the URL of the page displayed when you take the ICM out of service. You must use the out-of-service URL (mc_isoff.asp ) provided by the messaging software.

Important information about the Agent Idle URL parameter

The Agent Idle URL parameter contains the URL of the Web page displayed to an agent who is logged in but not currently active on a session.

If you do not use the Message Care idle page

If you do not use the Message Care idle page (for example, you create your own agent idle page) but do use the Message Care message processing pages, then you must set a browser cookie called AgentId that contains the agent's login id in your agent idle page. The value can be obtained from the agentId parameter that is passed to the popped agent idle page by the ICM.

If you do not set the cookie, agents will not be able to perform all required actions on a message (for example, close and suspend messages) and they could be blocked from popping the message delivery page.

You must also add the language parameter to set the language of the Agent Control Window. The valid parameter values are:

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001