How do I administer the CIRS software?
Introduction
After you have installed the CIRS software, you must administer the following:
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Skill and VDN mapping for each ICM that is part of the Internet Pre-Route configuration
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�No ICMs Available URL� parameter for the Web page that appears in the customer's browser when his or her session cannot be placed into the contact center.
To administer the above parameters, access the Centralized Internet Routing Service System Administration Menu Web page by entering the following page location in the browser window:
http://{CIRS_server_name}/icmadmin/cirs
Illustration
An illustration of the Centralized Internet Routing Service System Administration Menu Web page follows:
Administer skill and VDN mappings
This administration Web page enables you to administer skill and VDN mappings for each ICM. The CIRS uses this administration to ultimately determine the correct VDN for the session request.
Illustration
An illustration of the Centralized Internet Routing Service Skill/VDN Mapping Administration Web page follows:
Default VDN
You must administer a default VDN for each ICM connected to the CIRS.
The CIRS uses the default VDN in the following cases:
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A skill parameter is not passed to the CIRS when the consumer selects the Contact Us button.
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A skill parameter is passed to the CIRS, but the skill cannot be found in the skill/VDN mapping for the selected ICM.
Administer CIRS
The CIRS Administration Web page contains the following fields:
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No ICMs Available URL�this field contains the URL of the page that is displayed to the customer when the customer's Internet session cannot be placed to the ICM because there are no available ICMs.
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Router Class File�this field allows you to use your own router. If you choose to replace the Avaya CIRS Router with your own router, then you will need to provide the router class name in this field.
If you leave the Router Class File field blank, then the CIRS will use the Avaya-provided router class. In addition, if you enter an incorrect router class file name or if you have not tested your router, the CIRS will not work. See How can I customize interactions with the CIRS? for more information about customizing interactions with the CIRS and/or controlling the routing of sessions through the CIRS.
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Is CIRS using SSL?�this field allows you to specify whether CIRS is using Secure Socket Layer (SSL).
Illustration
An illustration of the Centralized Internet Routing Service Administration Web page follows:
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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