Required administration 

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Telephony Services Database (SDB)

The Telephony Services Database (SDB) is the CentreVu CT security database that stores information about users and the devices they control. The CentreVu CT server uses this information in its permission checking. VDNs, skills (hunt groups), lead extensions, agent phone extensions, and phantom extensions must all be in the SDB. The CentreVu CT server database must be set up with a list of valid VDNs.

See the CentreVu Computer-Telephony documentation.

What must be administered

When you install the CentreVu CT server, some administration is required to integrate it with CentreVu Internet Solutions.

The following list describes what must be done in the Security Database during CentreVu Internet Solutions installation:

• Add the CentreVu Internet Solutions phone devices and Automatic Call Distribution (ACD) devices (VDNs and lead extensions of the ACD group extensions).

• Add a device group(s) and add all phone devices to the group.

• Add the CentreVu Internet Solutions User (TMAN), and administer the Classes of Service for the CentreVu Internet Solutions device group.

• Administer the DEFINITY ECS switch setting.

• Administer the Alarm parameters.

• Administer the Message trace parameters.

• Administer the Error log parameters.

You must also administer the CentreVu Internet Solutions user in the NT User Domain Manager. No additional administration is required specifically for CentreVu Internet Solutions. Refer to the installation documentation on the CentreVu Computer-Telephony software CD-ROM for details. On-site training is conducted for persons who will maintain the CentreVu Computer-Telephony Server after installation.

Updating devices