Real Time Snap-Shot Report
Description
The Real Time Snap-Shot Report displays current open message activity. In addition, Real Time Snap-Shot Reports include messages in the Overflow and Suspended state, thus providing a more complete picture of message activity than is possible through CMS statistics. Unlike other message reports, the Real Time Snap-Shot Report is not password-protected.
The Real Time Snap-Shot Report is useful to agents when allocating resources to non-message call activities (for example, real-time calls, breaks, or administrative work).
For detailed information about the Real Time Snap-Shot Report, see Real Time Snap-Shot Report Web page.
Illustration�Real Time Snap-Shot Report
The following illustration is an example of the Real Time Snap-Shot Report for all Message Care monitored mailboxes:
Illustration�Real Time Snap-Shot Report for a specific mailbox
The following illustration is an example of drilling down to information for a specific mailbox from the Real Time Snap-Shot Report (in this example, a drill down to the dtc mailbox was conducted):
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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