Reports

Supervisory search

Introduction

You can conduct a message search through the Message Care Report and Search Web page.

Illustration

The following illustration displays an example of the Message Care Report and Search Web page:

Supervisory search options

The following table provides descriptions of the search options contained in the Message Search Web page for a search:

Field Description

Tracking Number Use this search category when you want to search on a message's tracking number. For example, you may want to search for all messages with a site identifier of 1002. The Tracking Number category provides two text boxes. The first text box is used to enter a message's tracking number which can be populated with digits and wild cards of up to eight characters. The second text box is used to enter the site identifier which can be populated with digits and wild cards of up to four characters. The default for the first text box is no value and the default for the second text box is the site identifier administered for your system.

Database Use this search category to identify the database for which you want to conduct your search. You must select either the Current or Archive option. The default is Current.
As the Current database reaches its size limit, your system administrator will move closed messages to the Archive database.

Agent ID Use this search category when you want to search on messages that have been or are still being processed by a specific agent or agents. For example, you may want to search for all messages that have been processed by Agent 12345. The Agent ID text box can be populated with digits and wild cards of up to 12 characters. The default is no value.

Mail Box Use this search category when you want to search for a message(s) that arrived in a specific mailbox. For example, you may want to search for all messages that were sent to your Technical Support mailbox. The default is Any.

Message Status Use this search category when you want to search for messages with a specific status. For example, you may want to search for all messages in the Failed state. The default is Any.

Subject Use this search category when you want to search for messages containing specific text in the subject field. For example, you may want to find all messages regarding a specific product. The Subject text box can be populated with up to 128 alphanumeric characters (including wildcards). However, after 40 characters the text scrolls to the right. The default is no value.

Customer's Email Address Use this search category when you want to search for messages from a specific email address. For example, you may want to find all messages that have come from [email protected]. The Customer's Email Address text box can be populated with up to 128 alphanumeric characters (including wildcards). However, after 40 characters the text scrolls to the right. The default is no value.

Time Stamp Use this search category when you want to limit the search for the time and date messages were either received or closed. For example, you may want to find all messages that were closed between 2/16/1999 at 00:00 and 4/6/1999 at 13:44.
You can use wildcards in any field that you can edit in the Message Time category.

The default is Any Time. Any Time refers to all messages received or closed regardless of the date and time.

Conduct a supervisory search

To conduct a message search, do the following:

From the Message Care Report and Search page, click the Search link. The Message Search Web page appears.

Fill in any combination of the following search criteria: tracking number, database (current or archive), Agent ID, Mail Box, Message Status, Subject, Customer's Email Address, and/or Message Time. Wildcards are supported.

A Reset button appears at the top of the page which allows you to clear the page and begin a new search.

Click on the Conduct Search button to view the report.
Result:

The report results page lists the messages that meet your specified criteria.

Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001

Field	Description
Tracking Number	Use this search category when you want to search on a message's tracking number. For example, you may want to search for all messages with a site identifier of 1002. The Tracking Number category provides two text boxes. The first text box is used to enter a message's tracking number which can be populated with digits and wild cards of up to eight characters. The second text box is used to enter the site identifier which can be populated with digits and wild cards of up to four characters. The default for the first text box is no value and the default for the second text box is the site identifier administered for your system.
Database	Use this search category to identify the database for which you want to conduct your search. You must select either the Current or Archive option. The default is Current. As the Current database reaches its size limit, your system administrator will move closed messages to the Archive database.
Agent ID	Use this search category when you want to search on messages that have been or are still being processed by a specific agent or agents. For example, you may want to search for all messages that have been processed by Agent 12345. The Agent ID text box can be populated with digits and wild cards of up to 12 characters. The default is no value.
Mail Box	Use this search category when you want to search for a message(s) that arrived in a specific mailbox. For example, you may want to search for all messages that were sent to your Technical Support mailbox. The default is Any.
Message Status	Use this search category when you want to search for messages with a specific status. For example, you may want to search for all messages in the Failed state. The default is Any.
Subject	Use this search category when you want to search for messages containing specific text in the subject field. For example, you may want to find all messages regarding a specific product. The Subject text box can be populated with up to 128 alphanumeric characters (including wildcards). However, after 40 characters the text scrolls to the right. The default is no value.
Customer's Email Address	Use this search category when you want to search for messages from a specific email address. For example, you may want to find all messages that have come from [email protected]. The Customer's Email Address text box can be populated with up to 128 alphanumeric characters (including wildcards). However, after 40 characters the text scrolls to the right. The default is no value.
Time Stamp	Use this search category when you want to limit the search for the time and date messages were either received or closed. For example, you may want to find all messages that were closed between 2/16/1999 at 00:00 and 4/6/1999 at 13:44. You can use wildcards in any field that you can edit in the Message Time category. The default is Any Time. Any Time refers to all messages received or closed regardless of the date and time.