Internet agent gets a session but no PagePop 

Description

As part of the process of connecting with an incoming Internet session, the browser should display a PagePop (the page the customer initiated the session from, or some other page as defined by the contact center). If no PagePop occurs when a session arrives, use the following steps to identify the problem.

Action

  1. Verify that the session is Web-based.

  2. Confirm that the customer Web page is coded correctly. For example, if the problem is that the agent is not getting a PagePop that brings both the agent and the customer to the originating Web page, then the callUsSrcPage parameter is not coded in the customer Web page. See the Web Guidelines documentation for details.

  3. Confirm that the Internet session administration (especially the URL administration) on the ICM is correct. See Administration, for details.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001