Introduction to the Remote Maintenance Monitor 

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About the Remote Maintenance Monitor

The Remote Maintenance Monitor is an NT service that starts when the NT server boots. The Remote Maintenance Monitor checks processes and critical system resources for the Work Flow Manager and the Mail Manager to ensure that the system is working properly. The Remote Maintenance Monitor monitors virtual and physical memory and all local hard drives by using threshold limits.

The following table provides threshold limits for virtual and physical memory and local hard drives:

Fault notification

If serious failures occur that may lead to the system's inability to perform its function, the messaging software will provide a fault notification in the form of an email. The Remote Maintenance Monitor sends email alarms to the email address administered in the Alarm Email Address field located on the Message Care System Options Web page. Each email alarm will state the problem and point you to the maintenance-alarms.txt file for corrective action.

The messaging software will send fault notification messages for the following conditions:

• When virtual and physical memory fall below the threshold

• When local hard drives using threshold limits fall below the threshold

• When a monitored process does not start upon system restart within 5 minutes of the Remote Maintenance Monitor restart

• When any reported error condition clears

• When Work Flow Manager and Mail Manager processes stop.

Logging errors

The messaging software will record an entry in the Remote Maintenance Monitor error log for the following conditions:

• If a destination email address or message originator is not administered

• When the messaging software processes start and stop

The Remote Maintenance Monitor retains error logs for up to 7 days. After seven days, the Remote Maintenance Monitor discards the error logs.

Remote Maintenance Monitor error log files

The Remote Maintenance Monitor has the following error log files:

• mmMMDD.txt�for the maintenance monitor service. The mmMMDD.txt file provides a listing of alarms and a corrective action for each alarm that is reported by the Remote Maintenance Monitor.

• wfm_feMMDD.txt �for the Work Flow Manager

• mmg_feMMDD.txt �for the Mail Manager