Introduction to the Work Flow Manager (WFM) 

About the WFM Control Window

Important!

Review the readme.txt file located in the installation directory for the messaging software. The readme.txt file includes late-breaking changes to and news about the Work Flow Manager.

The WFM Control Window contains several menu items to help you maintain your messaging system.

Illustration

The following is an illustration of the Work Flow Manager Control Window:


Log files for the messaging system

The error log file where application errors are logged is as follows: \mcerrorlog.txt file (where the default installation directory is: c:\Program Files\MessageCare)

For more information about the message error log, see Message error logs.

Log menu

The following table describes each menu item in the Log menu:

Menu Item Description
Normal (Default=Normal) Changes the WFM logging level to less detail.
Debug Changes the WFM logging level to more detail.

Display menu

The following table describes each menu item in the Display menu:

Menu Item Description
Queues Displays the Hash, Retrieval, WaitLaunch, and Suspended queues.
Hash Displays information about all messages known to the WFM.
Retrieval Displays messages on the retrieval queue. The Retrieval queue contains messages that agents have requested for retrieval that are waiting to be launched.
Wait Launch Displays other messages (non- retrieval messages) that are waiting to be launched.
Suspended Displays messages that are suspended.
Call Lists all message calls to the DEFINITY ECS that are placed by the messaging software. This includes both message calls in the launched state and active state.

The Call menu item also displays the current license values and administered limits.
Callinfo

Prints the following:

  • Max Simultaneous Calls�the number of calls the WFM will allow to be active. The WFM uses the number you have administered in the Max Simultaneous Message Calls field on the System Options Web page and the license limit you have purchased to determine this number.

  • Current Simultaneous Calls�current number of active calls

  • License Call Limit�number of calls allowed by the license

  • Administered Call Limit�number of calls you administered

Maintenance menu

The following table describes each menu item in the Maintenance menu:

Menu Item Description
Stop Mail Manager Service Stops the Mail Manager service. This service can be restarted from the Windows NT services menu.
Stop Mailbox Polling Stops the polling of mailboxes.
Start Mailbox Polling Starts the polling of mailboxes
Stop Workflow Manager Stops the WFM. Note, that this stops the WFM process not the WFM service in the Windows NT services menu. This service can be restarted from the Windows NT services menu.
Stop Call Launch Drops the current launched calls and stops the launching of new calls.
Start Call Launch Starts launching of new calls.

Help menu

The following table describes each menu item in the Help menu:

Menu Item Description
Version Displays the version information for the WFM.
Commands Displays the list of valid WFM commands.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001