Administration

Administer message-specific options

Overview

The Message Care System Options administration Web page allows you to add or modify message-specific options. For example, Site Identifier, SMTP server, and so forth.

Illustration

An illustration of the Message Care System Options Web page follows:

Interactions between system options and mailbox administration

It is important to state the interactions between the following system option parameters and mailbox administration:

No. of Suspension Codes

No. of Closure Codes

No. of SMEs

No. of Canned Responses

No. of File Attachments

When you set the number for the system options parameters, you are establishing the number allowed for each parameter during mailbox administration. For example, if you enter the maximum value of 50 in the No. of Suspension Codes field, you will be able to administer up to 50 Suspension Codes for each mailbox.

If you reduce the number of Suspension Codes from the Message Care System Options Web page to 30, then you will also have to remove the extra 20 Suspension Codes from each mailbox. If you do not remove the extra Suspension Codes from each mailbox, the agent will continue to see a selection of 50 Suspension Codes from the agent Web pages.

Parameter description for the Message Care System Options Web page

You can administer the following parameters on the Message Care System Options page. If you are operating in J-Mode, you can identify the administration data that must be entered in ASCII characters by the following statement: J-Mode: must use ASCII character set.

Parameter Description

Site Identifier (required field)
This field is a number tag (numeric suffix) that you assign to be included in all assigned message tracking numbers. Site identifiers are used to distinguish messages processed at different centers using the messaging software. This suffix is fixed at four digits. The default suffix is 1000. Even though this release of the messaging software supports only a single site, you may forward messages between sites using your email networks.

J-Mode: must use ASCII character set

Max Simultaneous Message Calls (required field)
This field indicates the maximum number of messages that you want in the DEFINITY ECS at any one time. You can set this value to a number less than what you purchased but not to a number greater than what you purchased.

SMTP Server (required field)
This field identifies a single customer-administered server used for all outbound mail, identified by a server identification, either in the form of an Internet Protocol (IP) address or a host name. NOTE: The messaging software requires that the Simple Mail Transfer Protocol (SMTP) server listen on port 25.

J-Mode: must use ASCII character set

Retrieve VDN Number (required field)
This field provides the VDN called when an agent retrieves a message. When an agent retrieves a message, the messaging software supports a vector route request step identifying the agent who requested the message.

You need to ensure that the VDN that you administer in the messaging software has also been administered on the CentreVu Computer-Telephony server. To synchronize the CentreVu Computer-Telephony server software and the messaging software, they both must be restarted.

J-Mode: must use ASCII character set

Alarm Email Address (required field)
This field provides the specified email address to which an email alarm will be sent through the SMTP server in response to a messaging software alarm condition. (Recommendation: Send the alarm email to a group mailing list of your support team.)

No. Of Suspension Codes
This field indicates the number of suspension codes that you can administer for a mailbox. The number of suspension codes cannot exceed 50.

J-Mode: must use ASCII character set

No. Of Closure Codes
This field indicates the number of closure codes that you can administer for a mailbox. The number of closure codes cannot exceed 50.

J-Mode: must use ASCII character set

No. Of SMEs
This field indicates the number of SMEs that you can administer for a mailbox. The number of SMEs cannot exceed 50.

J-Mode: must use ASCII character set

No. Of Canned Responses
This field indicates the number of canned responses that you can administer for a mailbox. The number of canned responses cannot exceed 50.

J-Mode: must use ASCII character set

No. Of File Attachments
This field indicates the number of file attachments that you can administer for a mailbox. The number of file attachments cannot exceed 50.

J-Mode: must use ASCII character set

Date Format
This field provides an option that you can set to either the European or US date format. The European format is day/month/year and the US format is month/day/year.

Junk Mail Screening
This field provides a list of up to 20 email addresses (message originators) from which you wish to block messages, thereby allowing you to screen incoming mail. If messages are received from this set of originators, the messaging software marks the message status as blocked.

Blocked messages will not receive an auto-acknowledgment nor will the messaging software deliver them to agents.

The Junk Mail Screening option must either be turned on or off for each mailbox. To turn this option on or off for each mailbox, go to the Mailbox Administration Web page.

Wild cards are supported.

J-Mode: must use ASCII character set

Subject Screening to Block Auto Acknowledgment
This field enables you to enter up to ten text strings that the messaging software will search for in the message text. If a match is found, no auto-acknowledgment will be sent for the message. Note that strings are searched in order of ranking and that partial matches are valid. For example, if the first search string is DEFINITY and the second search is DEFINITY ECS, all cases of DEFINITY ECS will match on the first search string, since DEFINITY is included in the text. It is important to be explicit and to pay attention to partial matches when administering and ranking search strings. Examples of where this is useful are corporate broadcast messages or undeliverable messages.

Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001

Parameter	Description
Site Identifier (required field)	This field is a number tag (numeric suffix) that you assign to be included in all assigned message tracking numbers. Site identifiers are used to distinguish messages processed at different centers using the messaging software. This suffix is fixed at four digits. The default suffix is 1000. Even though this release of the messaging software supports only a single site, you may forward messages between sites using your email networks. J-Mode: must use ASCII character set
Max Simultaneous Message Calls (required field)	This field indicates the maximum number of messages that you want in the DEFINITY ECS at any one time. You can set this value to a number less than what you purchased but not to a number greater than what you purchased.
SMTP Server (required field)	This field identifies a single customer-administered server used for all outbound mail, identified by a server identification, either in the form of an Internet Protocol (IP) address or a host name. NOTE: The messaging software requires that the Simple Mail Transfer Protocol (SMTP) server listen on port 25. J-Mode: must use ASCII character set
Retrieve VDN Number (required field)	This field provides the VDN called when an agent retrieves a message. When an agent retrieves a message, the messaging software supports a vector route request step identifying the agent who requested the message. You need to ensure that the VDN that you administer in the messaging software has also been administered on the CentreVu Computer-Telephony server. To synchronize the CentreVu Computer-Telephony server software and the messaging software, they both must be restarted. J-Mode: must use ASCII character set
Alarm Email Address (required field)	This field provides the specified email address to which an email alarm will be sent through the SMTP server in response to a messaging software alarm condition. (Recommendation: Send the alarm email to a group mailing list of your support team.)
No. Of Suspension Codes	This field indicates the number of suspension codes that you can administer for a mailbox. The number of suspension codes cannot exceed 50. J-Mode: must use ASCII character set
No. Of Closure Codes	This field indicates the number of closure codes that you can administer for a mailbox. The number of closure codes cannot exceed 50. J-Mode: must use ASCII character set
No. Of SMEs	This field indicates the number of SMEs that you can administer for a mailbox. The number of SMEs cannot exceed 50. J-Mode: must use ASCII character set
No. Of Canned Responses	This field indicates the number of canned responses that you can administer for a mailbox. The number of canned responses cannot exceed 50. J-Mode: must use ASCII character set
No. Of File Attachments	This field indicates the number of file attachments that you can administer for a mailbox. The number of file attachments cannot exceed 50. J-Mode: must use ASCII character set
Date Format	This field provides an option that you can set to either the European or US date format. The European format is day/month/year and the US format is month/day/year.
Junk Mail Screening	This field provides a list of up to 20 email addresses (message originators) from which you wish to block messages, thereby allowing you to screen incoming mail. If messages are received from this set of originators, the messaging software marks the message status as blocked. Blocked messages will not receive an auto-acknowledgment nor will the messaging software deliver them to agents. The Junk Mail Screening option must either be turned on or off for each mailbox. To turn this option on or off for each mailbox, go to the Mailbox Administration Web page. Wild cards are supported. J-Mode: must use ASCII character set
Subject Screening to Block Auto Acknowledgment	This field enables you to enter up to ten text strings that the messaging software will search for in the message text. If a match is found, no auto-acknowledgment will be sent for the message. Note that strings are searched in order of ranking and that partial matches are valid. For example, if the first search string is DEFINITY and the second search is DEFINITY ECS, all cases of DEFINITY ECS will match on the first search string, since DEFINITY is included in the text. It is important to be explicit and to pay attention to partial matches when administering and ranking search strings. Examples of where this is useful are corporate broadcast messages or undeliverable messages.