Message delivery is out of order or delayed 

Description

Message Care works toward launching message calls in the order they are received in the mailbox. However, there are instances when Message Care cannot maintain message order.

Scenario

To demonstrate a situation where the messaging software cannot maintain the order of message calls, we will assume the following scenario:

  1. Three message calls (A, B, and C) arrive in a mailbox targeted to VDN 1234 respectively.

  2. The messaging software attempts to launch message calls A, B, and C to the DEFINITY ECS respectively.

  3. DEFINITY ECS rejects message calls A and B due to queue limits.

  4. Just as the messaging software attempts to launch message call C, an agent releases a call therefore opening a queue slot.

  5. Message call C gets put in the queue and arrives at an agent before message calls A and B.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001