Control Window does not download completely 

Description

Users of Microsoft Internet Explorer 4.x (IE4) and 5.x (IE5) may experience instances where the Control Window does not completely download or does not connect to the ICM server.

For the Agent Control Window, the download process stops after the �Establishing connection� message appears. For the customer Control Window, the window opens but the applet does not download and the Internet Explorer Script Error window appears.

Action

To correct this problem, do the following:

  1. From the View menu in IE4 or the Tools menu in IE5, select the Internet Options menu item, and then select the Advanced tab.

  2. From the Advanced tab, deselect the JIT compiler option.

  3. If you are using IE5, restart your browser. If you are using IE4, reboot your PC.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001