Chat-only sessions 

Stages of a chat-only session

Here is how a chat-only session works:

  1. A customer requests a chat-only session.

  2. The Caller Control Window downloads to the customer's desktop.

  3. The session is queued and then delivered to the agent.

  4. The agent answers the session, enabling the Agent Control Window's session control functions.

  5. Both the agent's and customer's browsers update to the Call Answered URL (if administered).

  6. The agent and customer can communicate through text chat by typing text into the text entry field and selecting either the Enter key on the keyboard or the Enter button.

  7. Escorted browsing and HTML forms sharing is available.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001