Messages Arrived Daily Report 

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Description

The Messages Arrived Daily Report displays the arrival rate for all messages that arrived on a particular date for specified mailboxes. The results are displayed by hour in a 24-hour time frame; 1�12 AM and 1�12 PM.

Illustration

The following illustration displays a sample Messages Arrived Daily Report:

Generate a Messages Arrived Daily Report

To obtain a Messages Arrived Daily Report, do the following:

1. From the Message Care Report and Search page, click the Messages Arrived Daily Report link. This brings up the Select Criteria for Messages Arrived Daily Report page.

2. Select specific mailboxes or all mailboxes and specify a date on which the messages arrived (day, month, and year).

3. Select the database (Current or Archive) from which you want to produce the report. If your contact center has multiple archives, then you can specify the archive from which you want to report (from the Archive pull-down list).

4. Click on the Generate Report button to view the report.

Result categories on the Messages Arrived Daily Report

The following report result categories appear on the Messages Arrived Daily Report:

• Mailbox�a mailbox monitored by the messaging software used to collect messages which need to be serviced by an agent. Messages in this mailbox originate from either direct correspondence from a customer or replies to inquiries from SMEs within the contact center.

• Hours