Messages Arrived Monthly Report 

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Description

The Messages Arrived Monthly Report displays the arrival rate for all messages that arrived in a particular month for specified mailboxes. The results are displayed by day for each day of the month.

Illustration

The following illustration displays a sample Messages Arrived Monthly Report:

Generate a Messages Arrived Monthly Report

To obtain a Messages Arrived Monthly Report, do the following:

1. From the Message Care Report and Search page, click the Message Arrived Monthly Report link. This brings up the Select Criteria for Message Arrived Monthly Report page.

2. Select specific mailboxes or all mailboxes, and specify a month and year in which the messages arrived.

3. Select the database (Current or Archive) from which you want to produce the report. If your contact center has multiple archives, then you can specify the archive from which you want to report (from the Archive pull-down list).

4. Click on the Generate Report button to view the report.

Result categories on the Messages Arrived Monthly Report

The following report result categories appear on the Messages Arrived Monthly Report:

• Mailbox�a mailbox monitored by the messaging software used to collect messages which need to be serviced by an agent. Messages in this mailbox originate from either direct correspondence from a customer or replies to inquiries from SMEs within the contact center.

• Day.