HTML forms sharing 

---

What is HTML forms sharing?

HTML forms sharing extends the capabilities of the escorted browsing feature by allowing not only sharing of Web pages but also allowing agent and customer to interactively complete HTML forms.

What is an HTML form?

An HTML form can do anything that a paper form can do, such as conduct surveys, take orders for products, gather feedback, and so forth.

An HTML form can contain a variety of elements to get input from the user. These elements include:

• Text field�for entering numbers, words, and other small pieces of text.

• Text area�for free-form, multiple-line text entries.

• Radio button�for picking one item from a list.

• Check boxes�for picking one or more items from a list.

• Selection list�for selecting one or more items from a drop-down list.

For security reasons, certain elements like Password cannot be accessed and thus cannot be shared.

Why use HTML forms sharing?

HTML forms allow you to help customers fill in forms and answer questions. Forms sharing provides yet another service for the agent to provide to the customer.

For example, a customer wants to complete an HTML form order a new computer. The customer is unsure about the information required in some of the fields; the agent can help the customer fill out the form, by using forms sharing, to ensure that the order is completed correctly.

How HTML forms sharing works

To begin HTML forms sharing, the party who first accessed the form ensures, by using the send page feature, that the other parties involved in the forms sharing have the same form loaded. Customers accomplish this using the Send Page button on the Caller Control Window; agents accomplish this by clicking the Send button or pressing the Send key on the keyboard with no text in the Agent Control Window's Text Entry box.

Send form data

When one party enters data on the form, the Internet session software automatically sends that new data to the other participants.

Note that if more than one participant inputs data in the same field at the same time, the form may get out of sync. Using the send page feature synchronizes all participants' view of the form.

To submit a completed form, the customer must use a Submit (or similar) button on the Web page containing the form. An agent cannot submit a form.

Browser security considerations