Retrieved messages are not going to expected agent
Description
Retrieved message calls appear as direct-agent message calls. If an agent is logged in but not available, the call will queue for that agent. If the agent is not logged in, the call will follow the agent's coverage path. The above is true only if the retrieve vector is administered as recommended in Vectors.
Action
If an agent is not receiving retrieved message calls, check the coverage path and criteria for that agent.
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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