The retry count is higher for specific messages going to the same VDN  

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Description

In some instances, your reports will show that some message calls have a higher retry count than others even though the message calls are all going to the same VDN. This occurs when message calls going to the same VDN have digits (agent IDs) that are different. In this case, the messaging software will treat the message calls differently.

Scenario

To demonstrate a situation where one message call has a higher retry count than another message call, we will assume the following scenario:

1. Two message calls (A and B) arrive in a mailbox targeted to VDN 4321 respectively (message call A arrives at 10:00 and message call B arrives at 11:00�both on the same day).

2. Message call A has ASAI digits 5678 and message call B has ASAI digits 9999.

3. The messaging software attempts to launch message call A and it fails. The messaging software will not attempt to try message call B until message call A launches successfully.

4. The messaging software continues to retry to launch message call A; therefore, the retry count for message call A increases.

5. After five attempts to launch message call A, the messaging software is successful.

6. The messaging software now attempts to launch message call B and is successful upon the first try. Message call B's retry count is 0 and message call A's retry count is 5.