Administer arena parameters 

Overview

The Arena Parameters Administration Web page allows you to administer specific parameters by arena. For more information about arenas, see Arenas.

Access to arena parameter administration

To access the Web page that allows parameter administration for arenas, do the following:

  1. From the main administration Web page (http://{icm_server_name}/icmadmin ), click on the Administer CentreVu Internet Solutions link.

    A framed interface appears.

  2. From the left frame, click on the Arena Parameters link located under the arena for which you want to administer arena parameters (for example, Default, {your arena1}, {your arena2}, and so forth).

    The Arena Parameters Administration Web page appears in the right frame.

Arena parameter administration interface

The following example displays the Arena Parameter Administration Web page for the Default arena:


Parameter description for arenas

You can administer the following parameters for each arena:

Parameter Description
Domain Base URL

This field contains the domain and path (for example, http://company.com/pops/ ) where your PagePops reside. The contents of this field is prepended to the PagePop URL if the PagePop URL is a relative URL (that is, PagePop relative URLs become absolute URLs). This parameter is useful in that you don't have to enter the domain and path for each PagePop URL that you are administering. In a multi-domain environment, you could administer PagePops once in the Default arena, and then enter the domain and path in the Domain Base URL field for each arena. For example, arena1=http://company.com/pops/arena/1, arena2=http://company.com/pops/arena2/, and so forth.

Tunnel Servlet URL

This field contains the domain and path for the Tunnel Servlet. The default is http://{icm_server_name}/servlet/TS.
Agent Must Tunnel?

This field specifies whether the agent applet must always connect by tunneling. The default is No.
Enable Form Sharing?

This field controls the ability for agents and customers to collaboratively share the data entered into forms on a Web page. The default is Yes.
Enable Caller Audible?

This field specifies whehter the caller-side audible chat indicator is enabled. The default is Yes.
Enable CallBack?

This field controls the ability for customers to request a telephone call from the contact center to a specified number. The default is Yes.
Enable Auto Reconnect?

This field allows you to enable or disable the Auto Reconnect feature. When the connection between the ICM and agent applet is lost, you can enable the system to automatically attempt to reestablish the connection. The system makes one attempt to reconnect the connection between the agent applet and the ICM.
Enable Send Site for Caller?

This field controls the ability for customers to use the Send Page button. The default is Yes.
Display Timestamp?

This field allows you to specify whether a timestamp displays on the agent's and customer's chat transcripts in the Text Transcript area.
Enable Chat Transcript?

This field allows you to enable/disable chat transcript logging.

Tunnel Timeout

This field allows you to enter the number of seconds the software will try to connect the caller applet through the TCP port (8102) before going to HTTP tunneling.
Enable Agent Logout Button?

This field enables you to enable or disable the Logout button on the Agent Control Window. The default is Yes (enabled).
Enable Agent Logout On Close?

This field enables you to turn off or turn on the automatic agent logout from the contact center if the agent connection to the ICM application on the ICM server is lost or dropped. Default is Yes.
Prepend digits for callback

This field specifies the digits that automatically appear in the callback dialog, such as 9 to access an outside line or 1+(country code) for an arena that primarily handles customers from a specific outside country. When making a callback, the agent can edit or delete these prepended digits before dialing.

Virtual Conference Password

This field contains the privileged password which allows presenters to set up a virtual conference.
Browse Window URL

This field must contain the URL of the Web page displayed to a customer while the Caller Control Window downloads and opens. You can set this field as a parameter (browseWinURL) in the Call Us Web page.

Help URL

This field must contain the URL of the Web page displayed to the customer when the customer selects the Help button on the Caller Control Window applet. You can set this field as a parameter (helpURL) in the Contact Us Web page.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001