Administration

Administer PagePops for Internet sessions

Overview

The PagePop Administration Web page allows administration of the URLs associated with Internet session progress or failure events. These are the Web pages or scripts used whenever a specific event occurs.

Access to PagePop administration

To access the Web page that allows parameter administration for PagePops, do the following:

From the main administration Web page (http://{icm_server_name}/icmadmin ), click on the Administer CentreVu Internet Solutions link.

A framed interface appears.

From the left frame, locate the arena for which you want to administer PagePop parameters (for example, Default, {your arena1}, {your arena2}, and so forth).

From the arena's list of administration links, click on the language link for which you want to administer PagePops. If you do not see a language for which you want to administer PagePops, then it is likely that the language was not selected during installation or later through administration (see Select another language for information about selecting languages).

The PagePop Administration Web page for the arena and language you selected appears in the right frame. For example, PagePop Administration (Default Arena - English)

PagePop administration interface

An illustration of the PagePop Administration Web page follows:

Parameter description for PagePops

When administering PagePop URLs, the URLs can either be absolute URLs or relative URLs (contingent upon the Domain Base URL parameter�see Parameter description for arenas for information about the Domain Base URL parameter). You can administer the following parameters on the PagePop Administration Web page:

Parameter Description

Incoming Call Queued URL
This field must contain the URL of the Web page displayed to customers when they are placed in queue for the next available agent.

Call Answered (Agent) URL
This field must contain the URL of the Web page displayed to agents when they receive an incoming Internet session.

Call Answered (Caller) URL
This field must contain the URL of the Web page displayed to the customer when the session request is received by an agent.

Caller Alerting URL
This field contains the URL of the Web page displayed to a customer when the customer is alerted of a new session.

Missing VDN Data URL
This field must contain the URL of the Web page displayed to the customer when a session request is submitted but the VDN extension information is missing.

Call Center Forced Disconnect URL
This field must contain the URL of the Web page displayed to the customer in the event that vector processing returns a forced disconnect.

Call Center Forced Busy URL
This field contains the URL of the page to be displayed to a customer in the event that vector processing returns a forced busy.

Call Limit Reached URL
This field must contain the URL of the Web page displayed to the customer when the VoIP gateways are currently processing the maximum number of Internet voice sessions.

PRI Call Limit URL
This field must contain the URL of the Web page displayed to the customer when the Internet session request cannot be placed into the contact center due to insufficient PRI resources.

Phantom Call Limit URL
This field must contain the URL of the Web page displayed to the customer when an ASAI Phantom call cannot be placed due to a lack of resources (for example, all extensions or extensions in the hunt group are in use).

CallBack Confirmation URL
This field must contain the URL of the Web page displayed to the customer to confirm a request for callback.

CallBack Redirection URL
This field must contain the URL of the Web page displayed to a customer who requests a callback when the feature is disabled.

Agent Idle URL
This field must contain the URL of the Web page displayed to an agent who is logged in but not currently active on a session. If you have installed the messaging software only or the messaging and Internet session components, then you must use the agent idle URL (idlepage.asp) provided by the messaging software. See Important information about the Agent Idle URL parameter for more information.

Agent Alerting URL
This field contains the URL of the Web page displayed to an agent when the agent is alerted of a new session. If you have installed the messaging software only or the messaging and Internet session software, then you must use the agent alerting URL (mc_agentalert.asp) provided by the messaging software.

Out Of Service URL
This field must contain the URL of the page displayed when you take the ICM out of service. If you have installed the messaging software only or the messaging and Internet session software, then you must use the out-of-service URL (mc_isoff.asp) provided by the messaging software.

License Limit URL
This field must contain the URL of the page displayed to the customer when the session attempt exceeds the number of simultaneous sessions for the requested media type.

Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001

Parameter	Description
Incoming Call Queued URL	This field must contain the URL of the Web page displayed to customers when they are placed in queue for the next available agent.
Call Answered (Agent) URL	This field must contain the URL of the Web page displayed to agents when they receive an incoming Internet session.
Call Answered (Caller) URL	This field must contain the URL of the Web page displayed to the customer when the session request is received by an agent.
Caller Alerting URL	This field contains the URL of the Web page displayed to a customer when the customer is alerted of a new session.
Missing VDN Data URL	This field must contain the URL of the Web page displayed to the customer when a session request is submitted but the VDN extension information is missing.
Call Center Forced Disconnect URL	This field must contain the URL of the Web page displayed to the customer in the event that vector processing returns a forced disconnect.
Call Center Forced Busy URL	This field contains the URL of the page to be displayed to a customer in the event that vector processing returns a forced busy.
Call Limit Reached URL	This field must contain the URL of the Web page displayed to the customer when the VoIP gateways are currently processing the maximum number of Internet voice sessions.
PRI Call Limit URL	This field must contain the URL of the Web page displayed to the customer when the Internet session request cannot be placed into the contact center due to insufficient PRI resources.
Phantom Call Limit URL	This field must contain the URL of the Web page displayed to the customer when an ASAI Phantom call cannot be placed due to a lack of resources (for example, all extensions or extensions in the hunt group are in use).
CallBack Confirmation URL	This field must contain the URL of the Web page displayed to the customer to confirm a request for callback.
CallBack Redirection URL	This field must contain the URL of the Web page displayed to a customer who requests a callback when the feature is disabled.
Agent Idle URL	This field must contain the URL of the Web page displayed to an agent who is logged in but not currently active on a session. If you have installed the messaging software only or the messaging and Internet session components, then you must use the agent idle URL (idlepage.asp) provided by the messaging software. See Important information about the Agent Idle URL parameter for more information.
Agent Alerting URL	This field contains the URL of the Web page displayed to an agent when the agent is alerted of a new session. If you have installed the messaging software only or the messaging and Internet session software, then you must use the agent alerting URL (mc_agentalert.asp) provided by the messaging software.
Out Of Service URL	This field must contain the URL of the page displayed when you take the ICM out of service. If you have installed the messaging software only or the messaging and Internet session software, then you must use the out-of-service URL (mc_isoff.asp) provided by the messaging software.
License Limit URL	This field must contain the URL of the page displayed to the customer when the session attempt exceeds the number of simultaneous sessions for the requested media type.