Solaris Reference 

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Overview

This section contains information on the following Solaris-related topics:

• How to manually stop and start the Apache Web server

• How to manually start the ICM process and control windows

• How to identify and terminate processes related to CentreVu Internet Solutions

• How to access control window functionality on remote systems

Manually stopping and starting the Apache Web server

You can manually stop and start the Apache Web server by doing the following:

1. Login as root.

2. In the Apache bin directory (for example, /usr/local/apache1.3.12/bin/):

   • Enter the following command to stop Apache: apachectl stop

   • Enter the following command to start Apache: apachectl start

Manually starting the ICM process and control windows

If necessary, you can manually start the the ICM process and control windows by doing the following:

1. Login as root.

2. Enter cd /export/home/itg.ss/icm/vdir

3. Enter ./icm.sh to start ICM.

   TIP:If you start ICM by this method, then when you log off the ICM will automatically stop. To allow the ICM service to run even after you log off of the ICM server, start ICM from the vdir directory (such as /export/home/itg.ss/icm/vdir) with the following command:

   nohup ./icm.sh < /dev/null > /dev/null

4. Enter ./ar.sh to start Agent Router.

5. Enter ./icmUIon.sh to start the ICM control window.

6. Enter ./arUIon.sh to start the Agent Router control window.

Identifying and terminating CentreVu Internet Solutions processes

If necessary, you can identify and terminate a CentreVu Internet Solutions process by doing the following:

1. Obtain the identification number of the process. With the exception of a VMM process, you can obtain the process number by entering ps -ef | grep java

   The key to process names is as follows:

   • jcert�ICM process

   • jnet�CIRS process

   • ltjtapia�Agent Router process

   To obtain the identification number of a VMM process, enter ps �ef | grep vmm

2. Enter kill process number

You can get ICM, Agent Router, and CIRS control window functionality through a text-based terminal session when logging in to remote Solaris systems by doing the following:

1. Connect to the remote Solaris server on which the software you wish to administer is installed. (Depending upon your contact center's configuration, all of the software may be on one server, or ICM may be on a different server from Agent Router, etcetera; connect to the appropriate server.)

2. Change directory to /export/home/itg.ss/icm/vdir (or the directory where vdir is if the software is not installed in the default installation directory).

3. Enter one of the following commands, depending on which control window you wish to access:

   • ./texticm.sh for ICM

   • ./textar.sh for Agent Router

   • ./textcirs.sh for CIRS

   Result:
   

   The connection is established after a brief interval.

4. Enter display commands to see a list of available commands.

5. Administer the remote system as necessary.

6. Disconnect from the remote system when finished.