About IC Failover

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	About IC Failover

VOX Specific

Fail over is implemented by configuring the IC Connector so that the VOX server initiates the connection to the IC Connector. On the IC server, multiple VOX servers are set up so in case one goes down, another one can be started up. When the IC Connector starts up, it waits for a VOX server to initiate a connection before it is able to serve calls.

If the currently connected VOX server goes down, the IC Connector will detect that the VOX connection is inactive and waits for a new VOX to initiate a connection before IC Connector can serve calls again. The user must start a new VOX server, in case one VOX server goes down.

VRUSM Specific

The VRUSM supports automatic failover. If you configure multiple VRUSM servers, then the Interaction Center Connector (ICC) will communicate to the servers in a round robin fashion, sending each command to a different VRUSM in the list.

If any VRUSM should fail either by detection of a failed pong response or if the ICC could not communicate with it on a prior request, it will be removed from the active server list. The ICC will then ping the server on a periodic basis to determine if it is back active. If it does become active, it is placed back in the active list of servers for further commands.