CTI and IC Connectors

Dialog Designer applications offer the capability to interface and integrate with two external types of systems: Avaya Interaction Center (IC) systems and computer telephony integration (CTI) systems.

This section provides detailed information about using the built-in connectors to integrate with these systems in Dialog Designer applications. It contains the following sections:

• About CTI Connectors

• CTI Connectors in Dialog Designer

• Using CTI Connectors in Applications

• About the IC Connector

• vdu and vdu_cache Variables

• IC Connector at Runtime

• About IC Failover

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