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| CTI and IC Connectors > About the IC Connector > Virtual Channel Mapping in IR | |
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Virtual Channel Mapping in IR |
Two or more IR systems may send calls to an appserver. Problems in both the IC and CTI connectors will arise when the channels overlap. The calls may be sent to your application on the same channel, although IR maps them to different extensions. To resolve this problem, you can create a virtual channel mapping that will allow you to map the physical channel to a logical one of a particular IR system. See Configuring IR Channel Map.
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