About the cticallinfo Variable

When you enable CTI, Dialog Designer creates a complex variable, cticallinfo, which collects call data about the incoming call.

At runtime, when a call is initiated to the Dialog Designer application, the application automatically sends a callinfo command to the CTI connector at the beginning of the call. The T-server then returns the data to populate the fields of the cticallinfo variable.

The following table describes the fields associated with the cticallinfo variable.

cticallinfo Variable
Fields	Description
ani	Returns the ANI, or the number that the caller is calling from.
callid	Returns the call identifier created by the system when the call is established. The CTI connector uses this to keep track of call progress.
dnis	Returns the DNIS, or the number that the caller dialed.
state	Returns the current state of the call. Possible values include: established ringing disconnected hold queued failed transferred
stationextension	This field is not currently used by Dialog Designer.
ucid	Returns the universal call identifier. This is a unique call ID recognized by all systems. You can use this to query other systems for information about the call.
uui	Returns the contents of the uui (user-to-user information) variable field.

CTI and IC Connectors > About CTI Connectors > Using CTI Connectors in Applications > About the cticallinfo Variable

	About the cticallinfo Variable