Using CTI Connectors in Applications

CTI and IC Connectors > About CTI Connectors > Using CTI Connectors in Applications

	Using CTI Connectors in Applications

Before you can use CTI in your applications, you must enable the CTI connector functionality. See Enabling CTI Functionality in Dialog Designer.

One of the most common uses of CTI in speech applications is to perform call transfers in which you can transfer variable data along with the call. For a suggested procedure to construct a call and data transfer using CTI connectors, see Constructing a Call and Data Transfer Using CTI Connectors.

If you plan to deploy your application that uses CTI connectors to an Avaya IVR system, such as Avaya IR or Avaya Voice Portal, you must perform some procedures to enable the Dialog Designer application to interact correctly with the IVR system. See Configuring Dialog Designer CTI Applications to Work with Avaya IVR Systems.