Blind Transfer

Nodes and Palette Options > Detailed Palette Option Descriptions > Blind Transfer

	Blind Transfer

Type

Form item

Available from

Announce Node

Blind Transfer Node, pre-populated by default

Form Node

Note:

Although the Blind Transfer item appears on palettes for other nodes, such as the Prompt and Collect Node, the Bridged Transfer Node, and the Record Node, it is not actually available for use in those nodes without destroying their intended functionality. It is intended primarily for use only in the Bridged Transfer Node.

Purpose

This item provides the elements you need to set up a blind transfer. In a blind transfer, a speech application transfers a caller to another number and exits the application without verifying that the transfer was successful. For more information about blind transfers, see Blind Transfer Node.

Behavior

The Blind Transfer item takes the value of one of the Destination... properties as the telephone number to which to transfer the caller. When this item executes, the system dials the telephone number and then transfers control of the call to the dialed number. After the call is transferred, the application finishes and exits.

When you place this item in a node subflow, Dialog Designer automatically creates a variable by the same name. That variable has only one property: Name. This variable is undefined until after the transfer is attempted. If the caller hangs up during the call transfer attempt, before the transfer is completed, then this variable is assigned the value near_end_disconnect. If for any other reason the transfer is not able to complete successfully, this variable is assigned the value unknown. In all other cases, it remains undefined.

Note:

Support for call transfer functions can vary from one IVR system to another. This item uses the VoiceXML <transfer> tag. For more information and details about support for this tag and for transfer functions on your system, see the documentation for your IVR system.

Tip:

You can use the return value of this variable later in your application. For example, if you wanted to provide data for a report on the success of transfer attempts, you might write the value of this variable to a database for further processing or manipulation. Or, you might want to use the value of this variable to redirect the call flow, based on what value is returned.

Properties

Name - Enter the name you want to assign to the item and the corresponding variable. If you change the name of this item in the Avaya Properties view, Dialog Designer automatically changes the name of the variable as well.

Note:

This name must follow conventions for naming Java components as described in Naming Java Components.

Destination Number - Enter the telephone number to which the system will transfer callers.

Use this when you want to "hard code" the number. For example, if you want to transfer the caller at this point to an operator, you might enter 00, the number to dial for the system operator.

If you use this field, you cannot use the Destination Variable field.

Destination Variable - Select the variable that contains the number to which the system will transfer callers.

Use this when you want to allow for dynamic transfers. In dynamic transfers, for example, callers can specify the telephone number to call, and that number is stored in a variable. In other dynamic transfers, the system obtains the destination telephone number from some other source and stores it in a variable.

If the variable you select here is a complex variable, you must also select a Destination Variable Field.

If you use this field, you cannot use the Destination Number field.

Destination Variable Field - If the selected destination variable (see previous item) is a complex variable, you must select a field from the drop-down list. If the destination variable is a simple variable, this option is inactive.

AAI Data - Enter application-to-application literal data that you want to pass from this application to the receiving end of the call transfer. This option passes the raw data as you enter it in this field.

AAI Variable - Select the variable that contains the application-to-application data you want to pass to the receiving end.

If the variable you select here is a complex variable, you must also select an AAI Variable Field.

AAI Variable Field - If the selected AAI Variable is a complex variable, select the field that contains the application-to-application data you want to pass to the receiving end.

If the AAI Variable is a simple variable, this drop-down list is not populated.

Bind Name to Node - (True/False). When true, the name of the variable item is bound to the name of the node. When the parent node is renamed, the name of the variable item is renamed as well; keeping the name of the variable in sync with the node name.