Blind Transfer Node

Nodes and Palette Options > Detailed Node Descriptions > Blind Transfer Node

	Blind Transfer Node

Type

Template (composite) node

Purpose

The purpose of this node is to transfer a caller without verifying that the transfer can be successfully completed or retaining control of the call. In a blind transfer, the system dials the number and then transfers the caller without any further checking or other action. Once the caller is transferred, the application continues to execute until finished, and the caller does not return to the application.

Note:

Support for call transfer functions can vary from one IVR system to another. For more information and details about support for transfer functions on your system, see the documentation for your IVR system.

Behavior

When you place this node in the workspace, Dialog Designer automatically creates a variable with the same name. This is because the default flow in the node editor for this node contains a Blind Transfer item. For more information about this item and the associated variable, see Blind Transfer.

Properties

Name - Enter a name that reflects the central purpose of the node. Use naming conventions for Java components. See Naming Java Components.

Comments - Enter any comment you want to add as a reminder or description of the purpose or content of the node. You can leave this field blank.

Tip:

Dialog Designer uses the text you enter in this property field for the pop-up hint that appears when your mouse hovers over the node icon in the workspace. If you leave this blank, Dialog Designer uses the name of the node for the pop-up hint.

Location - (Read-only) Displays the location of the node graphic in the workspace.

Default Node Structure (Node Detail Editor Flow)

Blind Transfer item - Indicates the telephone number, either hard-coded or contained within a variable, to which the application transfers the caller. Includes an option to play a prompt (Prompt item) to the caller before performing the transfer.

Next item - Indicates which node comes next in the call flow.