Bridged Transfer Node

Nodes and Palette Options > Detailed Node Descriptions > Bridged Transfer Node

	Bridged Transfer Node

Type

Template (composite) node

Purpose

The purpose of this node is to transfer a caller after verifying that the transfer can be successfully completed, while retaining control of the call. In a bridged transfer, the system dials the number, waits for a response from the dialed number, and then transfers the caller.

If the dialed number is busy or there is no answer, the system responds in a prescribed manner, without losing control of the call. If the transfer is successful, the application remains in a suspended mode until the transfer call is ended. At that point, control returns to the application, which continues executing. For more information on bridged transfers, see Bridged Transfer.

Note:

Support for call transfer functions can vary from one IVR system to another. For more information and details about support for transfer functions on your system, see the documentation for your IVR system.

Behavior

When you place this node in the workspace, Dialog Designer automatically creates a variable with the same name. This is because the default flow in the node editor for this node contains a Bridged Transfer item. For more information about this item and the associated variable, see Bridged Transfer.

Note:

Any audio prompts in, or after a transfer node, will not be played before the call has been transferred. Putting the audio prompt as a transitional prompt when transitioning to the node that does the transfer ensures that the prompt is played before the transfer happens.

Properties

Name - Enter a name that reflects the central purpose of the node. Use naming conventions for Java components. See Naming Java Components.

Comments - Enter any comment you want to add as a reminder or description of the purpose or content of the node. You can leave this field blank.

Tip:

Dialog Designer uses the text you enter in this property field for the pop-up hint that appears when your mouse hovers over the node icon in the workspace. If you leave this blank, Dialog Designer uses the name of the node for the pop-up hint.

Location - (Read-only) Displays the location of the node graphic in the workspace.

Default Node Structure (Node Detail Editor Flow)

Bridged Transfer item - Indicates the telephone number, either hard-coded or contained within a variable, to which the application attempts to transfer the caller. This item includes:

An option to play a prompt (Prompt item) to the caller before performing the transfer.

The capability to have the application respond to a specific word, phrase, or touchtone key press (Grammar item). This might be useful, for instance, if you wanted to allow callers to return to the main application by making two consecutive pound (#) key presses or uttering a phrase such as "Avaya come back."

Next item - Indicates which node comes next in the call flow.

When you place this node in the workspace, Dialog Designer automatically creates a variable with the same name.