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| Nodes and Palette Options > Detailed Palette Option Descriptions > Transfer (CTI) | |
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Transfer (CTI)  |
Type
CTI connector item
Available from
Data Node only
Purpose
In speech applications that use computer telephony integration (CTI) to extend call control capabilities, the Transfer item makes it possible to transfer not only the call, but also associated data.
This type of transfer is different from the standard call transfer capabilities of Dialog Designer. The two standard call transfer types, Blind Transfer and Bridged Transfer, both transfer only the call. They do not provide the capability to transfer data with the call.
Behavior
Before you can use this or any other CTI connector item, you must enable CTI connectors for Dialog Designer. For more information about the ability of Dialog Designer to interact with CTI, and to enable CTI in your Dialog Designer applications, see About CTI Connectors.
Support for call transfer functions can vary from one IVR system to another. For more information and details about support for transfer functions on your system, see the documentation for your IVR system.
Before you can transfer a call and its associated data to another number, you must place the incoming call on hold. For information about placing calls on hold, see Hold (CTI). You must then use a Dial (CTI) item to dial the number to transfer to. The number you are trying to transfer to, then, is the active call. After the system successfully establishes a connection with the number dialed, then it connects the call on hold with the new connection.
When an exception is caught on a Transfer, you can do a Blind Transfer, which is helpful when doing batch fetches.
For more information, including a suggested procedure to create a conference call using CTI connectors in Dialog Designer, see Constructing a Call and Data Transfer Using CTI Connectors.
Properties
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