About the IC Connector

CTI and IC Connectors > About the IC Connector

	About the IC Connector

Avaya Dialog Designer IVR applications can integrate with Avaya Interaction Center (IC) systems (such as IC 6.1.3 to 7.2), through the IC VOX server or through the IC VRUSM (sold as an additional add-on to the IC). This integration means that each system can leverage the strengths of the other system in a single speech application.

With the IC connector items in Dialog Designer IVR applications, you can:

Raise alarms on the IC system. See Alarm.

Transfer calls to the IC system. See Transfer Call.

Invoke a workflow on the IC system. See Invoke Workflow.

Get and set values in the vdu fields on the IC VOX server. See vdu and vdu_cache Variables

Note:

For the Avaya Interaction Center VOX Server to recognize the IVR system, it must be appropriately configured. The configuration parameters for the VOX Server are described in the Avaya Interaction Center VOX Server Programmer's Guide. If you are using the VRUSM, you will be provided with the configuration details upon purchase of the add-on. Further, see VOX/VRUSM Simulators for details on creating a VOX server simulation environment.

To use IC connector functionality in Dialog Designer applications, you must first enable the IC connector servlet in the Tomcat server engine. This task is accomplished in the project properties dialog box. To enable the IC connector, see Pluggable Connectors Tab.

Once the IC connector is installed in Tomcat, when Tomcat is restarted, the IC connector attempts to establish a connection with the IC simulator in Dialog Designer. This connection means you can simulate and test IC functions in your Dialog Designer applications.

When you deploy the completed application, you must redirect the IC connector so that it no longer attempts to establish a connection with the IC simulator in Dialog Designer. Rather it must try to establish a connection with the actual VOX/VRUSM server on the IC system.