Consultation Transfer Node

Nodes and Palette Options > Detailed Node Descriptions > Consultation Transfer Node

	Consultation Transfer Node

Type

Template (composite) node

Purpose

The purpose of this node is to transfer a caller while retaining control of the call if the transfer attempt is unsuccessful. In a consultation transfer, the system dials the number and monitors the progress of the transfer.

When the transfer has successfully completed, the caller is disconnected from the application (the caller is now connected with the called party) and the application will continue to execute until finished. If the transfer attempt is unsuccessful, the call is brought back to the application and the application may continue to interact with the caller (playing prompts, collecting inputs, or attempting other transfers).

Note:

Support for call transfer functions can vary from one IVR system to another. For more information and details about support for transfer functions on your system, see the documentation for your IVR system.

Behavior

When you place this node in the workspace, Dialog Designer automatically creates a variable with the same name. This is because the default flow in the node editor for this node contains a Consultation Transfer item. For more information about this item and the associated variable, see Consultation Transfer.

Properties

Name - Enter a name that reflects the central purpose of the node. Use naming conventions for Java components. See Naming Java Components.

Comments - Enter any comment you want to add as a reminder or description of the purpose or content of the node. You can leave this field blank.

Dialog Designer uses the text you enter in this property field for the pop-up hint that appears when your mouse hovers over the node icon in the workspace. If you leave this blank, Dialog Designer uses the name of the node for the pop-up hint.

Location - (Read-only. May be disabled in Call Flow Preferences) Displays the location of the node graphic in the workspace.

Default Node Structure (Node Detail Editor Flow)

Consultation Transfer item - Indicates the telephone number, either hard-coded or contained within a variable, to which the application transfers the caller. Includes an option to play a prompt (Prompt item) to the caller before performing the transfer.

Next item - Indicates which node comes next in the call flow.