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| Nodes and Palette Options > Detailed Palette Option Descriptions > Prompt | |
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Prompt  |
Type
Form item
Available from
Purpose
The Prompt item makes it possible to play a selected prompt. For example, in a Prompt and Collect node, use the Prompt item to prompt the caller for a response. In a Record node, use the Prompt item to instruct the caller how to make the recording and what the post-recording options are.
Behavior
When placed in a node, the Prompt item is generally played in the order it appears with other Prompt items at the same level within the node. Also, higher level Prompt items are played before lower level Prompt items.
For example, suppose you have five Prompt items within a single Form node. Two of those Prompt items are assigned to an Input item. The subflow of the node is as follows:
In this example, the system would play the prompts in the following order: 1, 2, 5, 3, 4. The reason for this play order is that the higher level prompts (1, 2, and 5) are played in order before the lower level prompts (3 and 4).
If a Prompt item is a sub-item to another item, however, it plays before the item is executed. For example, if you place a Prompt item as a sub-item to a Blind Transfer item, the system plays the prompt before transferring the call.
In the AppRoot node, the Prompt item can only be used as a sub-item to one of the event handlers.
Before you can select and use a prompt in a Prompt item, you must first create and save the prompt.
Properties
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