While using the INTUITY
AUDIX LX messaging system, you hear
voice prompts. Voice prompts, which are also referred
to as announcements, tell you what to do and what
your options are. Use the commands and procedures
described in this topic to change AUDIX announcements
to meet the needs of your business and of your users.
Topic Assumptions
The procedures
in this topic assume you know basic INTUITY AUDIX
commands and navigation, such as logging in and
out of the system, the difference between the vm
and sa logins, command prompt function and usage,
and how to move from field to field within a page
or window. If you are not familiar with INTUITY
AUDIX system basics, read Getting
Started before you continue.
Definitions of Fragments, Announcements, and Announcement Sets
To customize AUDIX announcements, you need to understand precisely what is meant by fragments, announcements, and announcement sets.
Fragments
The voice prompts you hear in AUDIX consist of one or more pieces of recorded text called fragments. A fragment is a recorded word, phrase, or sentence. Each fragment is identified by a number prefaced by the letter "f".
For example, the voice
prompt "Previous login incorrect. Please re-enter
extension and pound sign," contains these two fragments:
- f233 "Previous
login incorrect. Please re-enter extension,"
- f224 "and pound sign."
Announcements
An announcement
is actually a placeholder within the system for playing
fragments. Each announcement is identified by a number
prefaced by the letter "a". For instance, a10 is announcement
10. Each event that can occur within AUDIX has one or
more announcement numbers permanently assigned to it.
Fragment numbers are then assigned to the announcement
numbers.
Thus, when a
caller or subscriber completes an event (such as
pushing a button), AUDIX processes the announcement
number assigned to that event and then plays the
fragments assigned to that announcement.
See Example:
How an Announcement Links Voice Fragments to Events
for a sample event sequence. In this example, announcement
a815 marks a place to play fragments when a caller
connects to AUDIX. The standard voice prompt at
this point says "Welcome to AUDIX. For help at any
time, press * 4" (or "* H" in some installations).
As the caller continues to press more keys, additional
announcements trigger AUDIX to play the assigned
fragments.
Announcements
are fixed in place. You cannot use an announcement
number to mark a different point in the AUDIX system.
Therefore, you cannot add, change, or delete an
announcement number. However, you can add, change,
or delete fragments assigned to announcements and
thereby change announcements.
See Commonly
Customized Fragments and Announcements for a
list of commonly changed announcements.
Announcement Sets
An announcement set is a collection of announcements. These can be standard or custom announcements.
Standard Announcement Sets
INTUITY AUDIX offers standard announcement sets in several languages. Contact your account executive to get the latest list. The standard set is loaded and activated by default.
Note:
If the standard version is English, your system comes with two announcement sets: a standard version and a terse version. The terse version contains all of the announcements in the standard set, but individual announcements contain fewer words. For example, the standard US version of announcement a2 is "Partial entry deleted." The terse version is "deleted." You can also create and activate custom announcements for the terse set.
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Custom Announcement Sets
To create a custom announcement
set, you add an announcement set name to the system
and then copy into that set the announcements from
another standard or custom set. You can then change
the announcements and fragments in the newly created
custom set and activate it.
Active and Administrative Announcement Sets
The standard
announcement set is the default active announcement
set. "Active" means that AUDIX currently plays the
set's announcements to users. You can also designate
an announcement set as the administrative announcement
set. "Administrative" means that you can record
into the set. The administrative set may or may
not also be the active announcement set. If the
same announcement set is both active and administrative,
any recorded changes made to the administrative
version are also made automatically to the active
version.
If your announcement
set is US English, you may want to replace the standard
version with the terse version as the active announcement
set. See Activating an
Announcement Set if you want to designate terse
as the active announcement set.
Installation of Other Languages
For information
about obtaining and installing another language
announcement set, contact your account executive.
