Overview
Logging
In to the INTUITY AUDIX System
You can use one of the following
logins to the INTUITY AUDIX system:
Table: INTUITY AUDIX Logins
| Login |
Definition |
Allows
you to access: |
| sa |
System administrator |
- All AUDIX administration
screens
- All Avaya web-based
administration pages, except a few screens that are accessible
only to service technicians
|
| vm |
Voice messaging
administrator |
Most AUDIX administration
screens |
| 
Your service technician installs your system with default passwords.
You should immediately change these passwords after the installation
is complete. After familiarizing yourself with the basic operations
of the INTUITY AUDIX system detailed in the next few sections,
set a new password. |
Login
Procedure
To log in to the INTUITY AUDIX
system:
- Turn on the
monitor.
The system displays
the following message:
console login:
| Note: The
sample screens, menus, and pages provided in this help system
may vary slightly from your system display. |
- Enter the appropriate
login. The system is case sensitive, so use lowercase letters.
The system displays the
following message:
password:
- Enter the password
for your login.
The Messaging Administration main menu displays.
- Select items
from the menu by clicking on them. Use the browser's Back button
to go back to the previous screen, or select another menu item from the Messaging
Administration main menu on the left side of the screen.
Messaging Administration
main menu and Pages
The Messaging Administration main menu and the pages
it leads to provide general system administration and settings for
the INTUITY AUDIX LX. The following are available from most of the
pages:
- Save, Submit, Add (or some action) that executes a command or
makes a system change
- Help button that opens a separate browser window to display the
applicable help topic
- Field names that open a separate browser window to display the
applicable field description
INTUITY
AUDIX Administration Screens
Instructions in this help system
assume that you used the sa login to access the Avaya INTUITY system.
The instructions for screen navigation and data entry also apply to
the vm login, although the vm login can only be used to access some
AUDIX administration screens.
|
The Avaya INTUITY system allows more than one person to perform
the same function using the same screen, for example, adding
a subscriber to the AUDIX system database. However, if two people
happen to be, for example, editing the same subscriber's profile,
only the changes made by the person who saves the screen last
are written to the system database. The other person's changes
are lost. |
Accessing
Administration Screens
You perform most INTUITY AUDIX
system administration tasks using screens accessed by selecting options in the Messaging Administration main menu. Through
the AUDIX administration screens you view information, enter information,
or select available system options.
You access the various AUDIX administration
screens primarily via commands that you type at the command line.
This is a different method of access from the browser pages that are
used to gain access to other parts of the system.
To follow along with explanations
in this section, use the sa or vm login to access the AUDIX
Command Prompt Screen.
For information about the basic layout of the AUDIX
Command Prompt (AUDIX Administration) screen, see Layout
of the AUDIX Command Prompt Screen.
Standard
Screen Function Keys
Several function keys perform
standard actions regardless of the screen you are viewing. Other commands
are unique to a particular screen. The following table describes the
purpose of each standard function key.
Table: AUDIX Administration Standard Function
Keys
| Function
Key |
Purpose |
| F1 (Cancel) |
Aborts the current
activity and returns the cursor to the command line. When the
cursor is on the command line, F1 erases the entire contents
of the command line. On a help screen, F1 returns to the screen
on which the help was requested. |
| F2 (Refresh) |
Repaints the screen. |
| F3 (Enter) |
Submits the information
entered on a screen for the action specified on the command
line. When the cursor is in the command line, F3 requests execution
of the command.
Note: RETURN
has the same effect as F3 (Enter) when the cursor is on the
command line. On a screen, RETURN moves the cursor forward from
one field to the next. |
| F4 (Clear Fld)
|
Clears an entire
field in a screen or a single keyword from the command line.
For example, if the command line contains the command list
cos and you press F4, the command line changes to list. |
| F5 (Help) |
When the cursor
is on the command line, pressing this key is identical to typing
the help command; that is, it displays a screen explaining
all the types of help available in the INTUITY AUDIX system.
When the cursor is on a screen, this key requests help for the
entire screen. |
| F6 (Choices) |
When the cursor
is on the command line, this key requests a menu of valid entries
for command line keywords. Once a Choices menu is displayed,
pressing F6 selects the highlighted item from the menu.
When the cursor is
on a screen, F6 requests help for the particular field where
the cursor appears. The field help menu provides an explanation
of the field and a list of valid values or actions for the field.
When a field menu is displayed, pressing F6 again selects the
highlighted item from the menu. |
| F7 (NextPage) |
Moves forward through
multiple pages of administration screens, reports, or help screens. |
| F8 (PrevPage) |
Moves backward
through multiple pages of administration screens, reports, or
help screens. |
The Command
Line
This section describes the syntax
for the commands that activate the INTUITY AUDIX administration screens.
Verb-Object Syntax
The commands to activate the INTUITY
AUDIX administration screens follow a verb-object syntax. A qualifier
such as a subscriber or machine name may be added to some verb-object
commands.
The structure of the INTUITY AUDIX
screen-activation commands is:
Verb or Verbs Object or Object
Phrase Qualifier or Qualifiers
Each of these three elements of
the command-line is described below.
See AUDIX Administration Screens
Organized in the Screen Summary section
for a complete list of the screen-activation commands.
Command-Line Verbs
The first element of the command-line
is the verb, which specifies the type of action. The following is
a list of INTUITY AUDIX verbs in the command-line. Those marked with
an asterisk (*) are complete commands; that is, they are never combined
with objects or qualifiers.
| add |
audit |
change |
copy |
display |
exit* |
| get |
help* |
list |
logoff* |
remove |
|
|
|
|
|
|
|
Command-Line Objects and
Object Phrases
The second element of the command-line
is the object or object phrase. This is usually a screen name. The
screen name consists of one or more words that identify the screen.
If more than one word is used, you must type a hyphen between the
two words to ensure that the object phrase has no embedded spaces.
Screen names are generally (but not always) the same as the title
of the screen as it appears on your monitor. Examples of objects and
object phrases are alarms, measurements, remote-messages, subscribers,
and system-parameters.
Command-Line Qualifiers
The third element of the command-line
is the qualifier. A command-line qualifier can be a subscriber extension
number (12345), a date (7/21/99), a subscriber name ("Jane Doe"),
and other specific parameters. Note that a qualifier with an embedded
space, such as the subscriber name Jane Doe, must be put in quotation
marks, such as: "Jane Doe".
Variations of Commands
You can activate most screens
by more than one version of a command. The different versions of the
screen-activation command are distinguished by the verb that begins
the command line, and the qualifiers that end it. For example, there
are four versions of the command to activate the Subscriber screen:
- add subscriber
name/number
- change subscriber name/number
- display subscriber
name/number
- remove subscriber
name/number
All of these commands activate
the Subscriber screen with information about the subscriber, whose
name or telephone number you typed. The display and remove
versions of the command activate a display-only version of the screen.
The add and change versions of the command activate a data entry version
of the screen that allows you to make changes to the features assigned
to the AUDIX subscriber specified by name/number.
Command-Line Abbreviation
For most screen-activation commands,
you can enter a minimum unique subset of the full command string and
the system expands the entry. For example, the command change system-parameters
sending-restrictions can be abbreviated to ch sy s since
this is a unique subset of the full command.
The abbreviation of each word in
the command must be represented by the first n letters of the
word in the correct spelling order, where n is the minimum
number of letters that uniquely specifies the command word. As a general
rule, n is equal to 2. In other words, it usually takes two
characters to uniquely identify each element of the command line.
There are two exceptions to the correct-spelling rule: announcement-set
is abbreviated annc, and class of service is abbreviated
cos.
In the previous example, the string
ch sys s is acceptable as a unique subset of the full command. However:
- The string chg sys
s is not acceptable because chg is not the first three letters
of "change"
- The string ch s s
is not acceptable because ch s is not unique; that is, it
could also mean change subscriber or change system-parameters.
Note that hyphenated words such
as system-parameters and sending-restrictions are treated as single
words.
Command Structure
You can build a command one word
at a time. For example, at the beginning of the command line you can
press F6 (Choices) to see a list of all valid command verbs. If you
then enter ch, the system expands ch to change
and lists all valid words that can follow change. If you then enter
sy, the system expands the command line to change system-parameters
and lists all valid words that can follow.
If you enter a string that is not
a valid command word or is not a valid or unique abbreviation, the
system notifies you of the mistake. If you omit a required command
qualifier such as a subscriber name or extension, or a port address,
the system prompts you for the missing information.
Command-Line Help
While you are entering a command,
pressing the F6 (Choices) function key displays a menu of allowable
command words in the activity window. The choices displayed depend
on the position of the cursor in the command line. That is, the allowable
command words displayed when you press F6 (Choices) are only those
command words that can follow the word or words that are currently
to the left of the cursor, if any. Select from the choices displayed
on the menu by using the TAB key or arrow keys, or by typing the first
one or two characters of the desired menu choice.
Command History and Command-Line
Editing
The system memory retains a list
of the 10 most recently entered commands. After you enter a command,
you can scroll back through a list of previous commands using the
UP ARROW key. Each time you press the UP ARROW key, the previous command
in the command list is retrieved. Each time you press the DOWN ARROW
key, the next command in the command list is retrieved. The retrieved
command is placed on the command line with the cursor at the end of
the line. This is a convenient way to reenter commands containing
subscriber names or telephone numbers, for example, without retyping
the entire command.
The following table shows the
editing actions that are possible once you display a previously executed
command on the command line.
Table: AUDIX Administration Command Line History
and Editing
| Key |
Purpose |
| F1 (Cancel) |
Erases the entire
contents of the command line |
| LEFT ARROW |
Moves the cursor
to the beginning of the previous word on the command line |
| TAB or RIGHT ARROW
|
Moves the cursor
to the beginning of the next word on the command line |
| UP ARROW |
Moves through previously
completed commands |
| DOWN ARROW |
If you have gone
too far through previously completed commands, moves back through
the commands |
| BACKSPACE |
Deletes the character
preceding the cursor |
| F4 (Clear Fld) |
Clears a single
keyword from the command line; for example, if the command line
contains the command list cos and you press F4,
the command line reads list. |
| F5 (Help) |
Displays a screen
explaining the types of help available in the INTUITY AUDIX
system |
| F6 (Choices) |
Displays a menu
of valid entries for command-line keywords. Once a Choices menu
is displayed, press F6 to select the highlighted item from the
menu. |
| F3 (Enter) |
Expands a shortened
version of a command and activates the screen |
Example of Command Line History
and Editing
You can also combine some of
these editing operations. For example, suppose you need to add several
subscribers at one time.
To add the first subscriber with
extension 1000:
- Type add subscriber
1000
- Fill in the
data entry fields on the screen.
- Press F3 (Enter)
to save the information about this subscriber to the system database.
To add the next subscriber, a
new subscriber with extension 2000:
- Press F4 (Clr
Fld).
- Enter 2000
This activates the Subscriber screen.
It is now ready for you to enter information about the subscriber
with extension 2000.
Or, to change the record you just
added:
- Press the UP
ARROW key to retrieve the previous command.
- Press the LEFT
ARROW key several times to move to the beginning of the line.
- Press F1 (Clear
Fld) to remove the add keyword.
- Enter change
in its place.
Using
AUDIX Administration Screens to Enter Data
Some AUDIX Administration screens
have data entry fields into which you enter values, such as subscriber
extension numbers, announcement IDs, or class of service names. Other
fields are display-only fields. You cannot enter data into display-only
fields.
Moving Between Data Entry
Fields
The following table shows the
keys that are used to move between data entry fields within a screen.
Table: Screen Navigation Key Descriptions
| Key |
Purpose |
| RETURN (Enter) |
Moves the cursor
to the next field on the current screen in a left-to-right,
top-to-bottom order. From the last field on a screen, this moves
the cursor to the first field on the same screen. |
| BACKSPACE |
Deletes the last
character entered into the field and moves the cursor backward
one position. |
| F4 (Clear Field) |
Clears the current
field. |
| F6 (Choices) |
Displays a menu
listing the valid values, if any, for a field. You can select
from the menu entries to populate that field. |
Data
Entry
When a screen is activated, the
cursor is positioned at the beginning of the first data-entry field.
The data entry fields have limits to the number of characters you
can enter, depending on the nature of the field. Generally, the length
of the field corresponds to the maximum number of characters allowed
for that field.To obtain this information, position the cursor in
a data entry field and press F6 (Choices). If you type invalid information
into a field, the system displays a help message containing information
to help clarify the required input.
Some data entry fields are optional,
while others require you to enter a value before saving the information
to the system database. If you try to save information entered into
a screen without entering all of the required information, the system
displays a help message noting the missing information.
You can reuse a screen once information
entered on it has been saved. Combine the editing and cursor movement
operations to place the cursor back at the first data entry field
as described in the example on Example
of Command Line History and Editing. When you type a character
into the first position of a field, the previous contents of the field
are cleared and the new characters are entered into it.
Field
Help and Selecting Valid Values from the Choices Screen
When the cursor is in a field,
pressing the F6 (Choices) function key displays information about
the field and lists the valid values that can be entered in that field,
if any. If there are several valid values, you can select one from
the list using the arrow keys, or by typing the initial character
of a value.
Passwords
When your system is installed,
both the sa (system administrator) and vm (voice messaging administrator)
logins come with a default password. You are required to change this
password immediately. There are certain minimum standards passwords
must follow.
Additionally, you can administer
several parameters of the password aging feature that will enhance
the level of security the system maintains.
This section provides the procedures
for changing passwords setting password aging.
You also administer subscriber
default passwords and password aging. See Reassigning
Subscriber Default Passwords for more information.
Guidelines
for Passwords
To minimize the risk of unauthorized
people using the INTUITY AUDIX system, follow these guidelines for
system administrator passwords.
- Establish a new password
as soon as the INTUITY AUDIX system is installed.
- Use 6–11 alphanumeric
characters. The password must include at least one�numeric character
and two alpha characters.
- Never use obvious passwords,
such as a telephone extension, room number, employee identification
number, social security number, or easily guessed numeric or letter
combinations (for example, denver or audix).
- Do not post, share, print,
or write down passwords.
- Do not put the password
on a programmable function key.
- Change the password at
least once per month. You can administer your system to age the
password and notify you that a new password is required. See Setting
Administrator Password Aging for more information.
Changing
Passwords
You should immediately change
the password for the sa and vm logins after your system is installed.
Once the new passwords are established, you should also establish
a regular schedule for changing the passwords, for example, at least
monthly. Be sure to tell any other AUDIX administrators or system
administrators of the change in passwords.
Both system administrators and
AUDIX administrators can change passwords. AUDIX administrators who
log in with the vm login can change the password for the vm login
only. System administrators who log in with the sa login can change
the password for both the sa login and vm login.
Changing
a System Password
To change the password for the
sa or vm login:
- Start at the Messaging Administration
main menu, and select under Security:
Local Administrators
The system displays the Manage Local Administration Accounts
page.
- At the Login drop-down box, select the login
for the password you want to change. If you are changing the password
for the first time, type in the default password assigned by the
service technician.
- In the New Password field,
type a new password containing 6 to 11 alphanumeric characters.
- In the Re-enter New Password
field, type the new password again for verification.
- Click Save.
The system displays
a confirmation message.
Setting
Administrator Password Aging
Use password aging to prompt users
to enter a new password after a predetermined time interval has passed.
Password aging can be applied to both the sa and vm
logins. Aging administrator passwords is strongly recommended to help
maintain a high level of system security. However, the sa login can
disable the password aging feature for both the sa and vm logins.
To set administrator password
aging:
- Start at the Messaging Administration
main menu and select under Security:
Local Administrators
The system displays the Manage Local Administration Accounts page.
- Enter the appropriate information for the
following fields:
- Password Expiration
- Minimum Age Before Changes
- Expiration Warning
- Select Save.
- For additional information about any field, click the field name.
- Select Save.
The system displays a confirmation message.
Logging
Out of the INTUITY AUDIX System
There are two options for logging
out of the Avaya INTUITY system, depending on where you are working
in the system.
Remote Administration
The Avaya INTUITY AUDIX system
supports both local access and remote access for system administration.
Local access for administration is supported using the system's dedicated
monitor and keyboard. Remote access for administration is supported
through a terminal and modem connected to the USB or serial port on
the CPU or via the LAN. Remote access capabilities are a standard
Avaya INTUITY AUDIX system feature.
PPP and password overview
Remote administration from outside of an internet firewall
now requires that a PPP connection be established on the INTUITY AUDIX
LX system. PPP (Point-to-Point Protocol) is a protocol for communication
between two computers using a serial interface, in this case your
personal computer connected by phone line to the INTUITY AUDIX LX
system. Once the SAPPP parameters are established on the INTUITY AUDIX
LX system, you can then log in over the Internet through a web browser
using the sa or vm login.
The 7400B and 7400A data modules are no longer used
to log in to the system over a modem.
Function
Key Substitutes for Remote Login
With some remote administration
setups, the function keys are inoperable in the Messaging Administration
screen. Therefore it may be necessary to use keystrokes as a substitute
for onscreen or keyboard function keys.
Messaging Administration
Screen Function Key Substitutes
The Function
Key Substitutes table lists the keystrokes that you use in place
of the function keys.
Table: Function Key Substitutes
| Function
Key |
Keystroke
Substitution |
| F1 (Cancel) |
CONTROL+X |
| F2 (Refresh) |
CONTROL+L |
| F3 (Enter) |
CONTROL+E |
| F4 (Clear Fld) |
CONTROL+K |
| F5 (Help) |
CONTROL+W |
| F6 (Choices) |
CONTROL+C |
| F7 (NextPage) |
CONTROL+N |
| F8 (PrevPage) |
CONTROL+P |
| DOWN ARROW |
CONTROL+I |
| BACKSPACE |
CONTROL+H |
| TAB |
CONTROL+J |
Adding
Switch Time Zones
The AUDIX system must know the
time zones in which the switches that it serves in a Distributed Communications
System (DCS) network are located.
| Note: This procedure
is valid for Avaya switches only. See your switch documentation
to ensure correct administration procedures. |
To administer switch time zones:
- Start at the Messaging Administration
main menu, and select under Server Administration:
The system displays the Administer Linux Date
and Time page.
- Enter information for those switches that
are part of your communications system network according to the
information in the table for Field
Definitions: Switch Time Zone Screen.
- Press F3 (Enter) to save this information
to the system database.
- Enter exit or
another administrative command at the
enter command:
prompt.
Checking
and Setting the System Clock
The Avaya INTUITY system uses
the Linux system clock to perform certain time-dependent tasks, such
as placing a time stamp on voice messages and doing the nightly backup
of critical system data.
The clock was probably set during the installation of
your system, but you should check it during this getting-started phase.
Check it again monthly, and whenever a daylight savings time change
occcurs.
When you set the system time for the Avaya INTUITY system
using the procedures in this section, you set both the Linux system
clock and the on-board (hardware) real-time clock.
You should synchronize the Avaya INTUITY system to the
switch or synchronize the Avaya INTUITY system and the switch to a
real-time source.
To check the Linux date and time:
- Start at the Messaging Adminisration main menu
and select under Server Administration:
- If necessary,
make changes.
- Click Save
to save the date and time changes.
The system logs a message
to the Administrator's log informing you of any changes made to
the system date and time. The system does not reset to the new date
and time until the system is restarted.
See Stopping and Starting the voice system for more
information.
Activating Alarm Origination
Complete this procedure if your location is outside of the United States. Installations inside the United States are set up automatically for alarm origination by the Remote Service Center.
Important!
Do not activate alarm origination for MERLIN LEGEND integrations unless the customer has purchased the optional alarm origination feature. |
Activating alarm origination causes a remote location, such as the remote service center, to receive notification of alarms that occur on the INTUITY AUDIX LX system.
Notification can only occur if the Maintenance Modem has been installed.
See Connecting the Modem or Activating the Modem for more information.
Administering the Configure Alarms page
To administer the Configure Alarms page:
- Clear all alarms.
- Check the DVD drive for a DVD+RW. If the drive does not contain a DVD+RW for the nightly backup, insert a labeled DVD+RW into the drive.
Important!
Do not activate Alarm Origination unless the DVD drive contains a back-up DVD+RW.
Avaya has tested and strongly recommends using Verbatim DVD+RW single-sided 1X-4X 4.7 GB media to back up system data. Using DVD+RW media from other manufacturers may cause problems backing up or restoring system data. An average of 70,000 subscribers with voiced names can be stored per DVD during an attended backup. |
- Go to the Messaging Administration main menu and under the Alarming menu heading, select:
The system displays the Configure Alarms page.
- Type the product ID number in the Product ID field.
The product ID is always a 9-digit number beginning with the number 2. Do not continue without the correct product ID number.
- Select from the Alarm Origination drop-down list.
- Verify that the entry in the Alarm Suppression field is inactive. If it is not, select inactive from the drop-down list.
With alarm origination set at INADS, the system automatically sends out alarms to the remote support center.
- Make other selections as needed. Click the field names or the Help button to see complete field descriptions.
- Click Save.
The system displays an information screen and the following message:
The alarm form has been updated.
- Follow the Install Modem link if needed.
Getting to the Audix Command prompt
- Go to the Messaging Administration main menu and select under Messaging Administration:
Messaging
The system displays the AUDIX Command
Prompt screen after you enter your password.
