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Internet Directory
(LDAP)
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Overview
of Internet Directory
The Internet Directory feature is
available with the INTUITY AUDIX LX R1, Internet Messaging feature. This
feature enables the INTUITY AUDIX server to create an Internet directory
with subscriber names, email addresses, and extensions from the INTUITY
AUDIX subscriber information. External email clients can use their LDAP
directory server to reference these email addresses and extensions.
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Note: LDAP stands for
Lightweight Directory Access Protocol. LDAP has become the standard
for Internet-based applications to use for access to directory information. |
Topics in this section include:
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Note: This section provides
information for the Internet Directory feature only. It does not
provide the procedures that you need to administer the Internet
Messaging feature, or to plan for its implementation. See Internet
Messaging Activation for details on administering Internet Messaging
and Internet Messaging Concepts
for details on planning for Internet Messaging. |
Enabling the Internet Directory
Feature
When Internet Messaging is purchased,
the default for the Internet Directory feature is OFF. You can enable
this feature as needed.
To verify LDAP status:
To enable or disable LDAP for Internet Messaging:
- From the Messaging Administration main menu select .
The system displays the General Options and Settings page. The LDAP status (yes or no) is displayed in the and the LDAP SSL on alternate port enabled? fields.
- To activate or deactivate LDAP for Internet Messaging
select yes or no in the
LDAP enabled? field.
- Click submit.
Your selection is then registered with the system.
When the Internet Directory feature is ON, the
Internet Directory is created and populated with the names, email addresses,
and extension numbers of local INTUITY AUDIX subscribers as listed on
the AUDIX Subscriber Screen.
This directory is located on the message server
and is automatically updated whenever subscriber names, email addresses,
or extensions are changed.
Administration
The Internet Directory feature requires no separate
administration. When you add, change, and delete subscribers on the Subscriber
screen the Internet Directory is automatically updated to reflect any
changes to the name, extension, and email address. You cannot directly
modify the Internet Directory.
The Internet Directory is accessed from the LDAP
interface that is on the INTUITY AUDIX server. If you cannot access the
Internet Directory after configuring one of the email products for LDAP,
contact your certified Avaya service representative.
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Note: If the email field
on the AUDIX Subscriber Screen is
blank, the email field in the Internet Directory is also blank.
This field does not display the INTUITY AUDIX Internet Messaging
address based on the extension. You will need to update the email
address field on the Subscriber screen to include this address in
the Internet Directory. |
If the INTUITY AUDIX server's domain name is changed,
the system administrator must manually change the email address in the
Subscriber screen, or the Internet Directory will not reflect the change.
Accessing the Internet Directory
The Internet Directory is located on the message
server. External clients can use the following to access the Internet
Directory.
- Microsoft Outlook 97 or later, Internet Mail
version only
- Microsoft Outlook Express
- Netscape Messenger with Netscape Communicator,
4.5 or later
- Eudora Pro, 4.1 or later
System administrators will need to inform outside
email users about how to access the INTUITY AUDIX Internet Directory.
Before the directory can be accessed, the following information must be
configured in LDAP directory properties for the email program on the client
workstation:
- Client-created descriptive name for the Internet
Directory
- INTUITY AUDIX Server address, for example,
messageserver1.YOURcompany.com
- Search options set as
dc=Messaging
- Port number set as
389
The procedures required for users to add this directory
to their email service are different for each of the email products. Below
are some general procedures, but this information is subject to change.
The email users need to be told to review the online Help associated with
their email service for instructions about how to set up a new LDAP directory
service.
Setting Up Microsoft Outlook to Access Internet Directory
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Note: Other versions
of Microsoft Outlook can have an administrative interface different
from the one described below. Review the Microsoft Outlook Help
for the correct set up instructions. The Corporate or Work Group
version cannot be used. |
To add the server to the Search Directory list using
Microsoft Outlook 97 or later, Internet Mail version only or Microsoft
Express:
- From the toolbar, pull down Tools/Accounts,
and then select the Directory Service tab.
- Select Add and then select Directory
Service.
- Follow the screens and enter the information
as follows:
- Enter the INTUITY AUDIX Internet address
for the Internet directory (LDAP) server.
- Do not select
My LDAP server
requires me to log on.
- Click Yes for
Do you want to
check addresses using this directory service.
- Continue to the next screen and enter a descriptive
name for the Internet Directory.
- Continue to the next screen and click Finish.
- Select the LDAP directory server from
the list under the Directory Service tab:
- Select Properties and then select
the Advanced tab.
- Enter dc=Messaging in the Change Search
Base field. This restricts the search to this specific directory.
The directory can now be used to search for INTUITY
AUDIX email addresses. An Outlook Help file that is available with the
directory explains how to use the LDAP service to look up addresses.
Setting Up Netscape Communicator to Access Internet
Directory
To add the Internet Directory to your Search Directory
list by using Netscape 4.5 or later, from Netscape, edit the preferences:
- From the tool bar of Netscape Communicator, select
Communicator
and then Address Book.
- Select File, New Directory. The
system displays the Netscape Directory Server dialog box.
- Complete the fields in this box as follows:
Description: Enter a descriptive
name for the Internet Directory.
LDAP Server: Enter the INTUITY AUDIX
Server address.
Search Root: Enter dc=Messaging.
| Note: This action restricts the search to the specified
directory. |
Port Number: Enter 389.
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Note: This is the default port at which the LDAP server
is listed. Do not change this setting. |
- Click OK.
The Search Directory lists the Internet Directory
name.
The directory can now be used to search for INTUITY
AUDIX email addresses. A Netscape Help file that is available with the
directory explains how to use the Search Dialog Box to look up addresses.
Setting Up Eudora to Access Internet Directory
To add the server to your Search Directory list by
using Eudora Pro Email 4.1 or later, edit the preferences:
- From Tools, select Directory Services.
The system displays the Eudora Directory
Services dialog box.
- Select LDAP from the Protocols list and
click New Database.
- In the Modify Database dialog box, enter a descriptive name for the Internet Directory.
- In the Server Information block, complete the
following fields:
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Host Name: Enter the INTUITY
AUDIX Server address.
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Port: 389. This is the
default and could already be there. Do not change.
Select the Search Options tab. In the Search Base field, enter dc=Messaging.
| Note: Do not make any other changes. |
- Select the Attributes tab and
click Add. Complete these fields:
Attribute Name: Enter TelephoneNumber.
Presented As: Select Phone(w).
Then Click OK.
- From the Attributes tab, click
Add. Complete these fields:
Attribute Name: Enter mail.
Presented As: Select Email(w).
Then Click OK.
- Click OK. Close the dialog boxes
to return to the Directory Services view.
- In the
Databases field, select the
INTUITY AUDIX LDAP directory check box.
The directory can now be used to search for INTUITY
AUDIX email addresses. The Eudora Pro Email Help file that is available
with the directory explains how to use the Directory Services window to
look up addresses.
Checking
the Alarm Log
Errors that occur in the Internet Directory are
sent to the INTUITY AUDIX alarm log. The alarm log contains descriptions
of all significant problems that have been detected by the system. The
alarm log contains active alarms and resolved alarms; that is, alarms
that are corrected either automatically or manually by repair procedures.
The system administrator must check this log on a daily basis.
To check the alarm log for Internet Directory problems:
- Follow the steps in The
Alarm Log procedure to access alarm information.
- To display Internet Messaging specific alarm information,
leave all fields at their default setting, except the following:
- If you want to display an alarm for a date
other than the current date, enter that date (in the format mm/dd/yy),
in the
Start Date: field.
-
Alarm Code: Enter 6617,
the code for an LDAP failure.
- Click Display.
The alarm log is displayed.
- Examine the displayed alarms.
Verify if alarm code 6617 is listed under the
heading Alarm Code. Alarms, events, and their associated
repair procedures are described in Alarms
and Events.
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