MT (Maintenance) Alarms

The following alarms are generated by the MT application and indicate a problem with the maintenance system:

MT ALARM_ORIG 0

Description:

The alarm generation process is not working because of a software problem.

Repair Procedure:

• Contact your remote support center.

MT ALARM_ORIG 1

Description:

The system failed to contact the remote maintenance center on six consecutive attempts. The system has active alarms that the remote maintenance center is not receiving.

Repair Procedure:

If any active alarms are severely affecting service, contact your remote support center to inform them that your system has been unable to contact the center with active alarms.

1. Go to the Messaging Administration main menu, and select under Alarming:

Alarm Configuration

The system displays the Configure Alarms page.

2. Verify that the Product ID: and Alarm Destination: fields have valid entries.

If these fields are blank or do not have valid entries, contact your remote maintenance center.

If these fields appear to have valid entries, continue with the Step 4.

If your system has a modem instead of a remote maintenance circuit card, check that the modem has power and that all the cables are connected.

4. Contact your remote support center.

MT BACKUP 1

Description:

An unattended backup failed.

Repair Procedure:

• Contact your remote support center.

MT BACKUP 2

Description:

An attended backup failed.

Repair Procedure:

To repair the alarm:

1. Check for any additional alarms associated with the backup process.

If additional alarms are found, contact your remote maintenance center.

2. Insert a different DVD+RW medium into the DVD+RW drive and try the backup again.

   Note: Avaya has tested and strongly recommends using Verbatim DVD+RW single-sided 1X-4X 4.7 GB media to back up system data. Using DVD+RW media from other manufacturers may cause problems backing up or restoring system data. An average of 70,000 subscribers with voiced names can be stored per DVD during an attended backup..

3. If Step 2 fails, contact your remote support center.

MT DISK 0

Description:

A hard disk drive failed.

Repair Procedure:

• Contact your remote support center.

MT FS 0

Description:

This alarm indicates that the file system is fragmented. Currently, this is only an informational message.

Repair Procedure:

No corrective action is necessary.

MT REBOOT 1

Description:

Reboot warning. The system needs to be rebooted in 15 days. Avaya recommends that you reboot your system at least once every 90 days.

Repair Procedure:

• Reboot the system.

MT RESTORE 1

Description:

A restore failed. The system was unable to receive information stored on the backup medium or is unable to access the restored information.

Repair Procedure:

• Contact your remote support center.

MT SOFTWARE 34

Description:

An INTUITY AUDIX LX process failed to restart.

Repair Procedure:

• Contact your remote support center.

MT TEMP

Description:

The system temperature is outside the normal operating range.

Repair Procedure:

• This alarm is resolved when the temperature returns to the normal range. Every minute a script runs to see if the temperature is within the normal range. After 8 successful tries, an event will be generated which will resolve the alarm.

MT UNIX 0

Description:

A file system is close to becoming full. Unless this alarm is resolved, the system might not be able to record new messages.

Repair Procedure:

• Contact your remote support center.

MT UNIX 1

Description:

The system has used up almost all of the inodes. If all of the inodes are in use, the system will not be able to start new processes and could behave as if it were out of space.

Repair Procedure:

• Contact your remote support center.

MT UNIX 2

Description:

The system's memory is low because one of the process is using too much memory. Unless this alarm is resolved, the system can fail.

Repair Procedure:

• Contact your remote support center.

MT UNIX 3

Description:

The system has too many internal message queues. The number of message queues is greater than 90 percent of the system limit.

Repair Procedure:

• Contact your remote support center.

MT UNIX 4

Description:

The system is under an unusually heavy load, and processes are getting behind in answering messages. Unless this alarm is resolved, the system could stop processing calls.

Repair Procedure:

• Contact your remote support center.

MT UNIX 5

Description:

The system has too much information in internal communications. The total amount of information is within 60 percent of the limit. Unless this alarm is resolved, the system could stop processing calls.

Repair Procedure:

• Contact your remote support center.

MT UNIX 6

Description:

The system has too many processes operating and has nearly reached the limit allowed. The system could stop processing calls or operating at any time.

Repair Procedure:

• Contact your remote support center.

MT UNIX 7

Description:

The system is operating too many requests for one login type.

Repair Procedure:

• Contact your remote support center.

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