VM (Voice Messaging) Events

Each of these events is generated by the VM application and indicates a problem with the voice messaging system:

• AUDIX_FS0004
• RPCTEST000
• SOFTWARE0006
• SOFTWARE0200
• SOFTWARE0202
• SOFTWARE0206
• VM_PT0000
• VM_PT0001
• VM_PT0006

VP AUDIX_FS0004

Description:

AUDIX voice messaging files were corrupted. Subscribers cannot send or receive messages. Subscribers might be hearing "System experiencing difficulties."

This alarm might occur if the system crashed or AUDIX was shutdown ungracefully.

Repair Procedure:

1. Stop the messaging software (voice system).
2. Start the messaging software (voice system).
3. Verify that users can create and retrieve messages. If users cannot create and retrieve messages, contact your remote support center.

VM RPCTEST000

Description:

The INTUITY AUDIX LX system resets the operating system's RPC processes if this event occurs four times within 1 hour. If RPC cannot be reset, the system issues a VM RPCTEST 001 Minor alarm.

Repair Procedure:

No corrective action is necessary.

VM SOFTWARE0006

Description:

An INTUITY AUDIX port process failure occurred.

Repair Procedure:

No corrective action is necessary.

VM SOFTWARE0200

Description:

A restartable INTUITY AUDIX process failed to initialize. The system attempts to restart the process every 5 minutes. This event remains active until the process successfully initializes, and then the event automatically resolves.
If this event is logged three times within the hour, the system raises a single software VM SOFTWARE 203 alarm.

This event usually indicates a problem with the system's IMAPI administration.

Repair Procedure:

• Contact your remote support center.

VM SOFTWARE0202

Description:

An INTUITY AUDIX restartable process failed. When this alarm occurs, the failed process is automatically restarted. The event remains active until the process successfully initializes, and then the event resolves automatically. If this event is logged a second time within the hour, the system raises a single VM SOFTWARE 204 minor alarm.
This event usually indicates a problem with the system's IMAPI administration.

Repair Procedure:

• Contact your remote support center.

VM SOFTWARE0206

Description:

An INTUITY AUDIX port process failure occurred.

Repair Procedure:

No corrective action is necessary.

VM VM_PT0000

Description:

An INTUITY AUDIX port process has stopped and has been restarted. Any call in progress on that port has been dropped.

Repair Procedure:

No corrective action is necessary.

VM VM_PT0001

Description:

An INTUITY AUDIX port process initialization failure has occurred. The process has been restarted.

Repair Procedure:

No corrective action is necessary.

VM VM_PT0006

Description:

An INTUITY AUDIX port process failure occurred.

Repair Procedure:

No corrective action is necessary.

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