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The alarms on this page are generated by the VM application and indicate a problem with the voice messaging system. The VM alarms are organized as follows:
VM Alarms (excluding SOFTWARE alarms)
VM SOFTWARE Alarms
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This alarm indicates a test of Alarm Origination. The remote support center is conducting this test.
No corrective action is necessary.
The active announcement set is one of following:
Portions of the INTUITY AUDIX LX system data backup failed.
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Note: The system is providing INTUITY AUDIX service, and the current backup is valid. However, future backups may fail. |
The delivery data audit failed.
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Note: This alarm is probably related to the mailing lists audit. |
The database audit failed. This condition can occur after a move from one switch to another or after a power outage.
The database audit failed. This condition can occur after a move from one switch to another or after a power outage.
Portions of the weekly database audit failed. The system is providing INTUITY AUDIX service. This service, however, might be limited or inconsistent.
The weekly database audit failed.
Portions of the weekly database audit failed.
Portions of the weekly database audit failed.
Portions of the weekly database audit failed.
The system logs this alarm when the voice storage space used is at 90% capacity or greater. The system automatically resolves this alarm when the space usage drops below 85%.
The INTUITY AUDIX data space used reached 80% capacity. The system automatically resolves this alarm when the space usage drops below 75%. If the space usage does not decrease, this alarm can escalate to a VM AUDIX_FS 0 alarm.
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Note: After each step, check for resolved alarms to see if you have freed enough space. |
The system displays the AUDIX Command Prompt after you enter your login.
Maximum Number of Activity Log Entries field. The system displays the AUDIX Command Prompt after you enter your login.
The cos-number might be any number from 0 through 11. It is strongly recommended that you modify the cos-number that applies to most subscribers.
Retention Times (days) New, Old,
and Unopened fields under INCOMING MAILBOX.Retention Times (days) File Cab
and Delivered/Nondeliverable fields under OUTGOING
MAILBOX.The file count reached 80% capacity. This alarm can escalate to VM AUDIX_FS 0. The system automatically resolves this alarm when the file count used goes below 75%.
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Note: After each step, check for resolved alarms to see if you have freed enough space. |
The system displays the AUDIX Command Prompt after you enter your login.
To list the remote machine names, use the list machines command.
Usage
Date field for each remote subscriber and delete those that
are unused by entering remove remote-subscriber remote
subscriber extension.An attempt to restart the INTUITY AUDIX application failed because the INTUITY AUDIX database is corrupted. The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX data files are corrupted. Although the system is providing INTUITY AUDIX service, subscribers might have trouble sending or receiving messages.
The INTUITY AUDIX data files are corrupted. Although the system is providing INTUITY AUDIX, subscribers may have trouble sending or receiving messages.
The database might be corrupted. Although the system is providing INTUITY AUDIX service, this condition could lead to severe problems.
The system is experiencing possible file system corruption. Although the system is providing INTUITY AUDIX service, this condition could lead to severe problems. Nightly and manual backups usually fail while this alarm is active.
An INTUITY AUDIX system-data restore failed. The INTUITY AUDIX application will not initialize.
Queries to the INTUITY FAX Messaging database fail. This alarm indicates a possible database corruption.
INTUITY AUDIX has lost its connection to the dialing server. The lost connection has occurred because the dialing server is down because it was turned off or because of a TCP/IP problem.
You must wait for the remote support center to fix this problem. The alarm is called in automatically, unless there is another major alarm still active.
The system has a resource problem.
The system has a resource problem.
An attempt to restart the LDAP Server on the INTUITY AUDIX server failed.
Recorded subscriber names are not installed on the system.
A digital networking connection failure has occurred.
The system displays the Configure Network Addressing page.
IP Address field contains the correct
system IP address. IP Address
field. The system attempted to restore custom announcements; however, no custom announcement set is administered.
The system logs this alarm when AUDIX initialization fails. System initialization is suspended while the database is reorganized. This error can occur in the following circumstances:
The system automatically resolves this alarm after it reorganizes the database and completes initialization.
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Note: Do not press the Reset button. Wait for the system to reorganize the database and initialize. |
Wait for the alarm to automatically clear. Clearance can take up to 2 hours. If the alarm does not clear after this length of time:
The system logs this alarm when a database repair fails. This alarm occurs in the following circumstances:
The system automatically resolves this alarm after it reorganizes the database and reinitializes.
The operating system's RPC processes are not running and cannot be restarted. This results in IMAPI functionality being impaired and INTUITY AUDIX Message Manager and Trusted Server services not being available. Since the system is providing INTUITY AUDIX services, subscribers can use the telephone interface to retrieve messages.
A trusted server exceeded the inactivity timeout period administered on the INTUITY AUDIX System Parameters IMAPI-Options screen.
A trusted server logged an alarm.
An INTUITY AUDIX process failed.
When this alarm occurs, the INTUITY AUDIX application automatically restarts. This alarm remains active during the restart and is resolved when the INTUITY AUDIX application successfully restarts.
If the system does not successfully restart,contact your remote support center.
An INTUITY AUDIX process failed.
When this alarm occurs, the INTUITY AUDIX application automatically restarts. This alarm remains active during the restart and is resolved when the INTUITY AUDIX application successfully restarts.
If the system does not successfully restart,contact your remote support center.
An INTUITY AUDIX process failed.
When this alarm occurs, the INTUITY AUDIX application automatically restarts. This alarm remains active during the restart and is resolved when the INTUITY AUDIX application successfully restarts.
If the system does not successfully restart,contact your remote support center.
An INTUITY AUDIX process failed to restart.
Nonstandard system software is in use.
An INTUITY AUDIX process could not initialize. The system might be providing limited INTUITY AUDIX service.
When this alarm occurs, the system automatically attempts to restart the failed process. The alarm remains active until the process successfully initializes, and then the alarm is automatically resolved.
If this alarm fails to resolve,contact your remote support center.
An INTUITY AUDIX process could not operate. The system might be providing limited INTUITY AUDIX service.
When this alarm occurs, the system automatically attempts to restart the failed process. The alarm remains active until the process successfully initializes, and then the alarm is automatically resolved.
If this alarm remains active,contact your remote support center.
An INTUITY AUDIX process failed to initialize. The system might be providing limited INTUITY AUDIX service.
An INTUITY AUDIX process failed during operation. The system might be providing limited INTUITY AUDIX service.
The system detected nonstandard system software in use.
An INTUITY AUDIX process could not initialize. The system is not providing INTUITY AUDIX service.
An INTUITY AUDIX process failed to operate.
The INTUITY AUDIX database automatic rebuild failed.
The system is not providing INTUITY AUDIX service. The INTUITY AUDIX application has automatically stopped its own operation and networking and attempted a restart. During this restart, the application operates database file checks and performs a rebuild audit to correct any problems or discrepancies detected. If the rebuild audit is not successful, this system generates this alarm.
The INTUITY AUDIX application detected file damage during a restart.
The system stops the initialization and the software attempts to fix the file problems. The system automatically resolves this alarm after completing the fix and continues initialization.
The system encountered problems while updating extension length values. Although the system updated the extension length, the INTUITY AUDIX application could not update its internal tables. This alarm can block administrators from adding new subscribers.
The automated attendant routing table contains inconsistent data.
This alarm occurs when a call to an automated attendant cannot be routed as specified. This alarm can occur if the routing tables are not updated after voice mailboxes listed in the table are removed or if file corruption from a system crash occurs. The system automatically resolves this alarm after the table is updated.
An automated attendant software failure. When this alarm occurs, the INTUITY AUDIX application can restart or shut down.
The system has an inconsistent holiday or business schedule name. This alarm occurs when a call to an automated attendant cannot be routed as specified. The system automatically resolves this alarm after a successful restoration of data and voice system restart.
The system is experiencing inconsistent automated attendant software operations.
The system detected inconsistent automated attendant night service data.
The INTUITY AUDIX application cannot write to the day/night service file. The system is not providing correct night service operation. This alarm might occur with alarm VM SOFTWARE 6609.
This alarm is automatically resolved when the proper night service state is determined.
If this alarm remains active,contact your remote support center.
The INTUITY AUDIX application cannot communicate with the voice platform software. The system is providing limited or interrupted INTUITY AUDIX service.
The INTUITY AUDIX outcalling feature failed.
An error occurred during system installation, or the system experienced incorrect modifications. System operation might be impaired.
The system failed to initialize the INTUITY AUDIX application because of insufficient system resources. The system is not providing INTUITY AUDIX service.
During system initialization, the traffic process is unable to access one of its database files.
The AUDIX initialization process detected corrupt traffic data files. The system automatically begins to correct the corruption.
The INTUITY AUDIX server detects that the LDAP Server is not responding.
The server attempts to restart the LDAP Server. If the LDAP Server is restarted, the alarm is resolved. If the LDAP Server does not restart, minor alarm VM LDAPFAIL0 are then raised.
The system detected a database problem. Stopping and restarting the voice system automatically repairs the database.
INTUITY AUDIX call processing detected a problem with the LDAP server.
The system failed to locate all of the software needed to initialize the INTUITY AUDIX application. The system is not providing INTUITY AUDIX service. This failure can occur after a power hit or when a disk error happens. This alarm is also sent to the remote support center.
The system found that INTUITY AUDIX database files were missing during AUDIX initialization. The system is not providing INTUITY AUDIX service. This failure can occur after a power hit or when a disk error happens.
The system experienced an unexpected file check failure after a voice system restart or a reboot.
The system restarts too often.
Because of another alarm, the INTUITY AUDIX application has tried to restart itself twice but has failed. The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX maintenance software automatically shut down the INTUITY AUDIX application and attempted a restart.
This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during the shutdown. The system is not providing INTUITY AUDIX service.
The system rebooted too often.
Because of another alarm, INTUITY AUDIX Voice Messaging has tried to restart itself but has failed. The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX maintenance software automatically shut down the INTUITY AUDIX application and attempted a restart.
This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during shutdown. The system is not providing INTUITY AUDIX service.
The system rebooted too many times.
Because of another alarm, the INTUITY AUDIX application has tried to restart itself but has failed. The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX maintenance software automatically shut down the INTUITY AUDIX application and attempted a restart.
This alarm can also indicate that the system attempted too many restarts or that an unexpected error occurred during shutdown. The system is not providing INTUITY AUDIX service.
The maintenance software stopped INTUITY AUDIX operation during a restart. The system is not providing INTUITY AUDIX service.
The maintenance software has automatically shut down the INTUITY AUDIX application and attempted a restart. The system is not providing INTUITY AUDIX service.
The system failed to create a new voice file system during INTUITY AUDIX initialization.
This problem can occur while an Avaya technician attempts to add additional hours of speech to the system. The system is not providing INTUITY AUDIX service.
The INTUITY AUDIX outcalling feature failed. The system is providing only limited INTUITY AUDIX service.
The INTUITY AUDIX trusted server notification feature failed. The system is providing only limited INTUITY AUDIX service.
The system failed to find the external security password file. Any usage of the old, external security password will fail. If you have one or more external trusted servers, administer a new external security password.
The system displays the AUDIX Command Prompt after you enter your login.
The system displays the Change IMAPI-Password screen.
Current Password: and New Password:
fields. enter command: prompt.The system failed to find any announcement sets during INTUITY AUDIX initialization. The system is not providing INTUITY AUDIX service.
During the system initialization, the AUDIX database integrity check failed. The system is not providing service.
This alarm tells you that the outcalling database is corrupted.
The automatic file recovery procedure started by VM SOFTWARE 6616 failed. The system will continue to provide service, but traffic collection data is incomplete.
An INTUITY AUDIX port restart is in progress.
No corrective action is necessary.
An INTUITY AUDIX port process failed too many times. The system set the service status of the affected channel to manually out of service (manoos).
An attempt to send or receive a fax failed. The system generates this alarm after a number of failures occur.
The system automatically resolves this alarm if a failure does not reoccur within 5 minutes. If this alarm fails to remains active,contact your remote support center.
An attempt to record or print a fax failed. The system generates this alarm after a number of failures occur. This alarm can indicate a problem with the subscribers' fax equipment or INTUITY AUDIX FAX Messaging administration.
The INTUITY AUDIX application is experiencing problems with a file. Although the system is providing INTUITY AUDIX service, the system response times may be slow and the performance poor.
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